Pet Smart Complaint - Animals Running Rampant Throughout Store
ALBANY, NEW YORK -- I had the unfortunate experience of having to enter a store called Pet Smart in a quest to find some alfalfa for some guinead pig rodent type creature my nephew has. Upon entering the store I was overwhelmed by the terrible odor. I can not even begin to describe the scent. I'm surprised my eyes did not tear up, but I almost wish they did because after I entered the doors (which I had to pull open, get some automatic doors PetSmart) I saw tons of animals roaming around the store. Many dogs with leashes, some cats wandering freely, even some type of reptile that I couldn't stand to look at.
I entertained the possibility of leaving immediately before risking injury due to these animals being allowed to run amok throughout the store, but I decided since I was only after one item to risk it. Searching throughout the aisles, I was approached by a man with a far too overzealous dog that approached and put his front paws up on my legs. I was appalled and the man told me that his dog was friendly. I told him that I didn't care how friendly his canine was and I asked this man if I looked like the kind of lady who would want something so wild and untamed licking me all over and burying its face in my nether regions. He was speechless. After not so kindly telling this man to go take a flying leap, I continued my search for alfalfa only now smelling like a mutt and covered in dog hair.
As I entered a new aisle I was confronted by a curious tabby who decided to rub up against and between my legs all the while emitting a low, guttural sound. Obviously on the verge of attack, I was able to ward it off by jabbing and poking at it with a rawhide bone. At this point, I had had enough! I approached the manager on duty and showed him my pant legs covered in animal hair. I told him PetSmart would be paying for me to have the entire outfit dry cleaned one way or the other and demanded to know where I should send the receipt after those services were performed. He told me that he was unsure about how PetSmart would handle something like that, but in the meantime offered to provide me with complimentary lint rollers in a feeble attempt to remedy the situation.
After acquiring my three free lint rollers, I had this manager show me where the alfalfa was and lead me to the check out register to avoid further attacks. I removed my change purse from my bag thinking PetSmart couldn't charge more than 75 cents for a bag of hay, but they wanted nearly four dollars! Needless to say, I left that bag of alfalfa sitting there and left with only my lint rollers. Since this event I have been calling PetSmart every day in order to get an address to send my dry cleaning receipt before I actually get it cleaned (there is no way I am going to pay for something like this), but thus far I have only been given the runaround. This will be the last time I ever step foot inside PetSmart. From now on I will only shop at pet stores that do not allow animals!