Philips Electronics North America Complaint - Phillips 27
Customer Service Manager,
I have had my TV in the repair shop since February 19, 2001 with a failed picture tube, even though it was less that two years old. The TV that yours replace lasted almost 20 years with only 2 visits to the repair shop, and neither were the picture tube.
The irony is that two days after it failed, I received a solicitation from your company asking if I would like to extend my tube warranty! If it fails again (I will not extend the warranty), rather that spend another $150 on labor, I will just by another brand, hopefully more dependable.
You can be sure, when I decide to by a new HDTV and a CD burner (very soon), it will NOT be a Phillips!
I can hardly wait for my anual survey from Consumer Report to arrive, so I can give your product the review it deserves.
To help keep me as a potential future customer, I would like the following:
Would have liked a loaner, but too late now.
At the very least I would like a response from your company regarding this incident.