Sears Complaint - Craftsman Mower is Junk
PENNSYLVANIA -- Purchased a Craftsman mower in December of 2006. Took it into the shop August 28, 2007 due to it leaking oil and blowing smoke. Received a call from Sears repair stating it would cost $140 to repair the bent crankshaft. I told them the mower was only used for approximately 3 to 4 months and why should I pay $140 for something I only paid $200 for. Their response was that it was my neglect because a crankshaft only gets bent by hitting something. There is nothing in my yard that could have possibly been hit to bend a crankshaft like that or Craftsman just makes junk now-a-days.
I called the manager at the store who said they would give me 20% off a new mower. She also stated that she has had mowers that ended up with a bent crankshaft. I told her I had a mower for 10 years and never had a bent crankshaft or any other problems for that matter. I asked her if there was someone high-up than her that I could speak to. She gave me the customer service number which I called and they said they would give me a $100 gift card toward the purchase of a new mower. Now if you are going to give me a $100 gift card, why can't you just waive the total repair bill?
Sears does not stand behind their products like they once used to. Ever since they merged with Kmart, Sears has gone downhill. I will never purchase another product from Sears again.