Expedia.Com Informative - Quit Complaining!! - Customers

Posted by trumania on 2007-09-06:

I remember Expedia had to call me to have several debit holds removed because the idiot customer pressed "Submit" literally 10 times! *shakes head*.

I also hated when people would call the bank and say "I want my money back" uh... we don't have your money, the company you gave permission to take the money has your money, duh? LOL.

People in this nation are not that bright, probably explains why 1/5 of Americans can't find America on the map.

Posted by chris513 on 2007-09-06:

amen!!! you should post this under each individual airline, as well. score one for common sense!

Posted by PassingBy on 2007-09-07:

The OP says it right on the nose. Like many others and myself in the forum have said - READ THE TERMS before hitting the order button.

Posted by dianec on 2007-09-07:

I read the terms and then take my business elsewhere. Plans change so it's not economically feasible to use any of these on-line booking sites. Why would you when you can book with the airlines/hotels/rental car places directly for less? Once you read the terms, you should run for your life (money).

Posted by be on 2007-09-07:

Finally, there are people who will not blame travel websites. Well we are responsible for what we purchase over the internet. We are the ones who type all the information and we have to read the rules before purchasing anything.

Posted by Ponie on 2007-09-07:

Right, dianec. I've never booked a trip online. I admit I occasionally peruse the sites just to see what they're offering. But after doing so, I do my reservations direct. Even being extra careful, once you hit the wrong 'button,' you're stuck.

Posted by dianec on 2007-09-07:

Yeah, Ponie. I think these web sites are a valuable resource when it comes to seeing what your options are. Then, do your purchase on the airline/at the hotel site directly. You will always save money. Even if you don't save a dime initially, you will have the peace-of-mind of knowing that if your plans change, you won't be out every penny you put into it.

Posted by E.piphany on 2007-09-10:

well that's not nesicarily true with travel sites either. like i mentioned in the review...when you change a flight with a travel agency..you're paying the airlines price..literally. and if you change a hotel that you booked with us..you're going by the rules and the hotel has with us..what the hotel wanted our rules to be for them. that's why it's different with every hotel that you book. you just have to read the rules.

Posted by mOnIcA83 on 2007-09-22:

I agree with you E.piphany, it's not expedia (or any other travel sites for that matter) who do the change- it's the AIRLINES.Even if you book direct, you will still encounter the same changes! And yes, expedia and the hotel does have an "agreement" and it is the HOTEL who makes the rules- expedia just follows them.

Why book with travel agencies?
1.) You get a lot of good deals, especially with packages.
2.) Travel agencies have the ability to let you book with different carriers in one trip.Therefore you have more options (time) and would save more. With airlines (direct)you sometimes need to have multiple bookings to go to different places (bec this airline doesnt fly here so you book another flight there).
3.) It's more convenient because it's like a one-stop shop. You don't have to go through the hassle of calling the airlines, the hotel, the car company etc...

4.) The expedia website is very user-friendly.It is easy to navigate and has special features that are very helpful to first-time (and confused) travellers.
(driving directions, airport infos, maps, weather reports,etc)

5.) Expedia offers "BEST PRICE GUARANTEE". If you see the exact same reservation for a lesser price on other sites (within 24 hrs) , you will be refunded the difference and given a 50usd coupon.

Posted by be on 2007-09-23:

I work with one of these travel websites, unfortunately under the scrutiny of customers, here in my3cents. I remember one of my customer says 'I know its my fault, but you should be responsible for my mistake. Refund my money, or else I'll call BBB!!!' Yeah right. The truth is, I feel sorry for these people, they are justifying their stupidity. Again, we are resposible for what we purchase online, I maybe working with these travel websites but, Im also a consumer, a customer doing online transactions.

Posted by jktshff1 on 2007-09-23:

Looks like a lot of reasons to book flights yourself.

Posted by mOnIcA83 on 2007-09-24:

Right on, be! :)

Posted by El Jefe on 2007-10-16:

You are an idiot.If you think Expedia cannot stop this horsecr... you are a bigger dumb ass than I am for using them.

Posted by El Jefe on 2007-10-16:

You are an idiot if you believe Expedia can do nothing but screw you around .It isn't the airlines that doing it,it is Expedia.They do it because we let them.Stop buying their B.S. and watch how accontable the airlines become.Hurt the pocketbook and see how they love to kiss you where the sun never shines.Stand up for yourself and they will either go the way of a thousand other companies in the past;to the dustpan of history.Customer service begins with one customer at a time.Anyone who believes this jerks' unmitigated crap deserves to loose their money.Not me.f um.I'll win!

Posted by El Jefe on 2007-10-16:

You are an idiot if you believe Expedia can do nothing but screw you around .It isn't the airlines that doing it,it is Expedia.They do it because we let them.Stop buying their B.S. and watch how accontable the airlines become.Hurt the pocketbook and see how they love to kiss you where the sun never shines.Stand up for yourself and they will either go the way of a thousand other companies in the past;to the dustpan of history.Customer service begins with one customer at a time.Anyone who believes this jerks' unmitigated crap deserves to loose their money.Not me.f um.I'll win!Screw E piphany most work for Expedia to hand feed you this bundle of manure.

Posted by El Jefe on 2007-10-16:

You are an idiot if you believe Expedia can do nothing but screw you around .It isn't the airlines that doing it,it is Expedia.They do it because we let them.Stop buying their B.S. and watch how accontable the airlines become.Hurt the pocketbook and see how they love to kiss you where the sun never shines.Stand up for yourself and they will either go the way of a thousand other companies in the past;to the dustpan of history.Customer service begins with one customer at a time.Anyone who believes this jerks' unmitigated crap deserves to loose their money.Not me.f um.I'll win!Screw E piphany ! It most work for Expedia to hand feed you this bundle of manure.

Posted by E.piphany on 2007-10-16:

ok....first of all....if you're going to make a comment..learn how to type, spell, and use correct english ignorant person. second...just make one! no need to spred your ignorance more than once! customer service does start with one person..and it's not expedias fault if you're an freakin idiot! i don't blame them for not being nice to you or not helping you!! i'm sure you were a jerk on the phone just like you are now! again...if you are an IDIOT please..do us all a favor..DO NOT USE EXPEDIA.COM!

Posted by BurtReynolds on 2007-10-16:

Expedia does NOT make flight changes. let me ask all of you educated travelers this... have you ever seen a plane with the Expedia logo on the tail? Didn't think so... The airline has complete control over the schedules of THEIR flights. Expedia makes NO decisions in changing a flight schedule. The majority of flights booked on Expedia are charged by the AIRLINE. I love that so many people believe that there are Expedia executives sitting in a board room somewhere plotting how to 'cheat' them out of their $200 flight. If Expedia really DID want to steal money, I think they would do it on a larger scale; First class flights. multiple traveler business trips, etc.

Posted by superbowl on 2007-10-16:

Stay away from third party re-sellers like Expedia. Call airlines direct, you will get better prices most of the time also.

Check out Farecast.com, you can compare direct to the re-sellers.

Posted by jktshff1 on 2007-10-16:

agree with super..don't need no stinkin 3rd party.
super..we're following each other around here today.

Posted by superbowl on 2007-10-16:

I hear the footsteps...

Posted by mOnIcA83 on 2007-10-20:

El Jefe, your ignorance is amusing. Really. Please do us all a favor and read some travel books. :)

Posted by traveler10 on 2008-05-06:

Do you work for Expedia? Or jsut a PR person. Perhaps a reputable company should not have so many exclusions in the fine print. I've booked with other travel agencies, none nearly as shoddy as Expedia.
On hold for an hour from a foreign country because they don't do callbacks? Nearly every other agency does. To save long distance charges, you call them back at an allotted time, on hold again, to find out the problem was not resolved and they have no record of the previous call?
My problems with this company were not a matter of reading fine print. They are deceptive and incompetent.

Posted by Blu_Belle on 2008-07-06:

Excuse me? "Expedia doesn't make flight changes"? Really? When you book a trip on their web site, and it says you're flying Alaska, then you get an e-mail a week before the trip (FROM Expedia) saying you're now flying Continental, that's the airline's doing? Really? Also, what's with $135/ticket in "processing fees" when you had to change your flight due to medical conditions? AND if the trip was booked flying one airline depart, and another return, why is it that I can only use my "vouchers" with the more expensive of the two airlines now? Riddle me THAT, geniuses. I've been the idiot who booked vacations with Expedia for the past 10 years. In other words, a loyal customer, and now I get treated like crap? May they sink like a stone in the sea of publicly traded stocks. And, yes, I did file a written complaint, and I doubt if I ever hear back from them. Creeps!

Posted by IhateExpedia on 2010-09-08:

If I were Expedia, this is exactly what I would post. But the customer has every right to get mad at Expedia, even if they have lousy wording in the fine print, and it still would be Expedia's fault. Why? Because companies like Expedia do this all the time. They sucker people into thinking one thing, and then get them because they signed a contract dooming them. It's called scamming. Expedia is navigating a thin line in that gray area between illegal and legal by manipulating the wording, and having some powerful associates on their side.

If I started a business that gave you information on where to go to buy power drills, and you pay me, but later found out that when I got there, the power drills were actually bad quality, fakes, or non-existent, a customer would want their money back from me. But then I show them that they signed a contract that shows I have every right to lead you to buy shoddy, broken down or non-existent equipment, does that make it right? No. People get upset. And when enough people start doing these so called "customer mistakes", they start to never go back to that company. In fact, some will rally and wind up filing lawsuits. That's why Expedia has been in legal dispute with both customers and other companies like Ryanair, and why Expedia faced continuing litigation related to sales tax. Its because they want to continue to cheat not only the customers, companies and partners, but also the government. There are 175 municipalities that filed suits in Texas, Georgia, heck, it went all the way around the world to Rome, against Expedia.

So it doesn't matter to me that there a few upset customers that should have paid attention to what they were doing. Expedia is an evil company, so to me, the worst thing these customers ever did was not complain that Expedia took their money, but signed up with Expedia in the first place.

Posted by IhateExpedia on 2010-09-08:

People will continue to complain, have a right to complain, and you have a right to complain about the people complaining. So don't tell them to quit, they won't, but I'm sure you will. Just look at this site, and other ones like it like Ripoff Report. Expedia is usually on the top of the list with complaints. If you, as a company, have that many people against you, you're doing something wrong.

Posted by getoverit on 2010-09-08:

I haven't used Expedia all that much but it's probably the first place I go when I want to at least see what's available. Like others, I've used their pricing to compare against airline sites, hotel sites, etc. In my experience prices are about the same, unless one is refundable and the other is not, or something like that.

I'm sure that people have had issues with Expedia. But I csn tell you horror stories about other travel agents. I've run into some really sleazy ones.

I've also had the experience of getting an e-mail from an airline that I booked a flight directly with telling me that the flight is re-scheduled and I had to call in to re-book...then having to wait on hold nearly two hours just to get an agent. (No options for re-booking online.) I've also had the experience of booking a fight to London directly with an airline and finding out when I got to Heathrow to take the return flight that it had been cancelled. No, not rescheduled, not delayed, just flat out cancelled.

The travel buisiness can be crazy and Expedia is no hero of mine. But I do not find it evil and I do not believe that they disrupt bookings that they've made (which is what they get their money from) when there are no extenuating circumstances, like an airline making schedule changes or cancelling out fights.

Posted by IhateExpedia on 2010-09-09:

No, they are actually very evil, getoverit. Cheating the customer is one thing, and if you think people are overreacting, that's opinion. So how about facts? How about when the legal system gets involved :"$184 million in a consumer class-action suit for breach of contract related to the company's terms of use"
http://online.wsj.com/article/SB124519701062921181.html

http://fraudblawg.com/2010/08/05/judge-orders-expedia-orbitz-travelocity-priceline-and-others-to-pay-city-taxes/

I know that there's a fight out for what's online taxes for businesses, and that Expedia doesn't pay for room rental upkeep, but the truth is, they are not paying anything, and should be. They pocket everything from our dollars, and get richer without paying not a fraction in taxes. I wish I could run a semi-virtual business without paying taxes.

Posted by ILOVEEXPEDIA on 2011-07-08:

READ THE RULES & RESTRICTIONS BEFORE YOU PURCHASE ANYTHING ONLINE BECAUSE EXPEDIA IS NOT THE ONE IMPOSING THE POLICY ITS THEIR VENDORS