Comcast Corporation Complaint - Inadequate Service Personnel
BETHESDA, MARYLAND -- I am extremely displeased with Comcast Cable. I moved recently and tried to have my cable television service transferred to my new place (Bethesda Maryland). The first tech arrived (late) but was courteous enough to call me before he arrived as I requested. He fiddled in my wall awhile and then told me that the cable and internet could not be installed because the wrong wires were in my wall and they needed to be replaced. He said he was unqualified to do the necessary repairs, so I needed to make another appointment. I suspected he was incorrect in his assessment because the guy who had this apartment before me had Comcast Cable installed and had no complaints. However, I made another appointment to have a new service tech come out and fix my problem. The earliest they could book someone was a week later.
One week later, the second tech arrived without calling me first, so I wasn't available. I talked to him on the phone and asked for him to come back later. He said he would come back, but of course he never did. I called Comcast the next day to book a new service tech and found out that the second tech had said that he had completed the job!
Having convinced Comcast that my cable was not, in fact, properly installed I arranged for a service tech to come out a third time to install my cable. The third service tech arrived (late), fiddled around and then said he was done. Luckily I had the sense to check the TVs and found that I had fuzzy picture and the Direct TV was not functional. He worked on it some more and said there was nothing he could do about the problem! In fact, he said he wasn't qualified to fix my problem. This is now the second Comcast service tech who has not been qualified to install my cable that Comcast has sent.
That night I called customer service (again) to arrange for my cable to be properly installed. The first time I called, I was put on hold for a full 15 minutes before the customer service rep asked if she could call me back in a few minutes. Not that I'm holding my breath, but she still has never called back.
Approximately 30 minutes later I called customer service again (because I'm not foolish enough to think that the first rep even remembers I exist) only to be told that he can't help me and he'll try to call back in the morning.
This poor level of service, lack of qualified technicians and horrible communication is completely unacceptable. This is exactly what happens when a business (Comcast) holds a monopoly on a service. My apartment faces the wrong direction for Direct TV and Verizon does not yet have Fios TV service in my area. If ANY other cable company were in my area, I would switch in a heartbeat. Comcast is a losing bet from the start.
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