Imperial Chevrolet Inc Complaint - Very Bad Dealership - Sales and Service Department

Review by 111 on 2007-09-07
MILFORD, MASSACHUSETTS -- I traded a 2003 Denali truck for a used 2004 car. I was told the truck was only worth 13000 as a trade in I believed them... I saw the truck 3 days later on a lot on Rt 140 Milford for 20,000 it sold in 3 days. This wouldn't bother me too much but I have been having issues with the car they gave me and won't fix it. The service dept is terribel. Door locks broke then service dept broke interior parts. Mounted tires on backwards. The suspenion in the car is broken (springs, struts, Alinment) and they won't fix. I have had other mechanics laugh at this. Its not funny. I've only had car about 3000 miles, about 4 months. Do not buy used from them or use there service dept.
Comments:6 Replies - Latest reply on 2007-09-07
Posted by Anonymous on 2007-09-07:
Do not trust car dealerships.

Next time, go online and check your vehicle’s trade-in value on NADA, KBB and/or Edmunds before stepping into car dealerships.

An informed shopper has the edge when negotiating price.
Posted by moneybags on 2007-09-07:
Didn't you test drive it? I mean more than around the block. I never buy a used car unless I take it to MY repair mechanic for the OK on the purchase.
Posted by Anonymous on 2007-09-07:
moneybags – agree with you about the mechanic.
Posted by Extended Warranty on 2007-09-07:
Yea, never ever trade without knowing the value of your car.
Posted by Aerocave on 2007-09-07:
One thing to keep in mind: From the original 13000 trade in value, the dealership has recon expenses, service expenses, etc...and you said it was "listed" for $20000. Like with real estate, the "list" price means relatively nothing; The selling price is what really counts. In other words, if it sold in 3 days or whatever, did they really sell it for $20000? I would guess probably not.
Posted by Anonymous on 2007-09-07:
Agree with Aerocave.

Dealerships are in the car business to make money.

They give you the trade-in value (wholesale value) for your car.

Just because they ask $20,000 for your old car, this does not mean it was sold for that price.

Next time, sell your car privately.

You will get more for your car.

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