Findlay Nolte Honda Complaint - Mis-represented Honda Civic Towing Capabilities
KINGMAN, ARIZONA -- Findley Honda mis-represented towing capabilities of Civic
We are full-time RV'ers so it is very important we have a car that can be towed. We called Findley Nolte Honda and inquired of a automatic car that can be towed on four wheels. They stated that the '06 Honda Civic can. We went to their dealership and two separate salesmen told us that the Honda Civic can be flat towed and that they have sold several to other RV'ers. The closer of the deal told us that they could even put on a tow bar if we had the time. We did not have the time. We went to another company to put the tow bar on.
After towing for 10,000 miles we pull up to a stop in Canada and the front wheels lock up, jerking the motorhome. We immediately had it towed into a Honda dealership in Canada. They informed us that the whole transmission had to be replaced.
We immediately called Findlay Nolte Honda and told them the situation and how were they going to help us. They replied that the warranty is not valid if the car is towed. After checking with management they would only offer their cost of a transmission approximately $1200, and 1/2 labor $249.20. Their total offer $1449.20 which we declined.
The actual cost owed to us $6372.28. This is for Transmission, Car Dolly, receiver hitch, trailer electrical, and hook-up of electric brakes for tow dolly.
We would not have to have a dolly for car transport if they were honest with us regarding towing. We would have never bought this car if it could not be flat towed.
We have already spent $2500 on tow bar system and $1200 on a braking system which we only purchased for towing on four wheels, and now can not be used.
We were fortunate that we were pulling from a stop sign and not going 50 mph on the Hwy.