Spirit Airlines Complaint - Nightmare experience
NEVER USE THIS AIRLINE TO FLY!
Their prices are deceptive. Our flight was $533 for two tickets after over $200 in taxes and "fees".
Their customer service is horrible. The calls to their 800-772-7117 number is answered by people who do not speak English fluently (probably in 3rd world countries). It took nearly 1 1/2 hours to book the flight, and it was not even the correct reservation.
Later that same day we called back regarding this. I was on the phone for 3 hours (I would have given up, except they had my money), 0ver 3/4's of this time I was on hold. After finally speaking to a manager, I found out he had no authority to do anything.
I finally got him to cancel and refund my money, which takes 7 to 14 days. The next day, I checked online and found out he had issued vouchers and not a refund.
I am no in the process of communicating with their corp office, which can only be done via email.
Please do not fall for their gimic rates
By the way, we booked through Delta for $433 including travel insurance and it took less than 20 minutes