SmartCarpet Complaint - SmartCarpet: sub-par carpet, $3,000 wasted
NEW JERSEY -- Let’s start with the good news. SmartCarpet’s installers are very hardworking and detail-oriented -- it is just a shame their work is wasted. We spent $100,000 on an addition to our home to create an adult den, with a vaulted ceiling, home theater, the whole nine yards. We showed the room to the SmartCarpet Salesman, John, and told him what we were doing with it. He showed us samples that were 2 inches by 2 inches. We are not in court today because, technically, they fulfilled their end of the bargain as we picked-out the carpet. Our problem is that John told us that this was a good carpet and appropriate for what we were going to do with it. And, it is adequate – if you are flipping a house or maintaining a rental property, it is fine. However, for a home where you intend to live as well as entertain business associates, it is completely inappropriate. The carpet they put down was half the thickness of the builder’s grade carpet they pulled up, and a third the thickness of carpet we had recently purchased from Home Depot. For another $1,000 we should have gone to a real store.
As my mother-in-law so eloquently put it, “What were you thinking, buying carpet out of the back of a van?” (While it is unfortunate that SmartCarpet has forced us to pay $7,000 for the $4,000 carpet we were looking for, at least we will be able to donate their carpet to a local charity).