America Online Complaint - Groups on AOL - and AOL response to Customers
GEORGIA -- I have had a "Group" on AOL for several years, which allows me to send group mail, post pictures, resources, etc. Apparently, AOL did some "redecorating" beginning last Fall, and I (and many others) have not been able to send "Group mail" to our Groups since last December ('06).
Despite repeated complaints, including a *snail mail* to Randy Falco, the CEO of AOL, which was never acknowledged, I have never received anything other than form emails in response ("We hope to have this problem fixed soon." (Is nine months anyone's idea of soon??? Go to:
to see what others are saying!
Paying $26 a month to have no working "Group" and no reasonable response to a customer complaint, especially from their Corporate Headquarters!) while continuing to stay with AOL borders on insanity. Goodbye AOL!