Comcast Corporation Complaint - Unauthorized Withdrawals from our Checking Account
WOODBRIDGE, VIRGINIA -- I see that many people have commented on Comcast's horrid 'customer service'. They have angered us so much in the past few months, and we have been unable to get any satisfaction. The straw that broke the camel's back was this morning when I realized that they had deducted $160 from our checking account unauthorized! We had been waiting three months for a promised credit of $42.95 for a month of interrupted and poor internet service. Since we never received the credit and we were on the autopay system, I cancelled that feature and was planning on paying my bill by check minus the credit we were owed. I received a ticket number when requesting the credit and a ticket number when cancelling autopay. Imagine my surprise when they took the money out anyway...even after the ticket has been closed and completed. Worse than anything though is their nasty attitude. They can not refund my money...no supervisors or finance persons available in the office on weekends. "You can come back on Monday". How about that?
I asked the representative if she would go to work for me Monday so that I could come back and wait in line to receive no assistance again. They are absolutely driving me insane and I am surprised that more people don't leave that office screaming and complaining. I have spent this evening reporting Comcast to the BBB and researching class action lawsuits against them.
If there were any other cable companies...we would switch and never look back. Comcast is probably the worst company that I have ever done business with.