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Chevrolet Complaint - Chevy 4500 medium duty - Rearend failure
Rearend failure - Complaint
NEW YORK -- Been a loyal Chevy owner since 1972.Bought new in 2005 a Chevy 4500 crewcab,4 WD, Duromax, with all the bells and whistles.Been real happy with it,had no problems to speak of until last week. Brake sensors in rear keep going off. Had brakes checked and found to be alright (87,000 miles on truck).Then on trip to deliver two woodworking machines to GA. hear what sounds like metal rubbing on metal. Bring truck to a big truck mechanic,he checks brakes,axle bearings, universals and rear end fluid level. All are O.K., but he thinks it is the ring and pinion gear. He can't fix it for two weeks because he is backlogged in work right now.He suggest that I bring it to a Chevy Dealer to get fixed.I call the closest one to where i am at but they don't work on the big trucks. I find one twenty five miles away in Reading,PA. and they tell me they can have a mechanic take a look at it on Tues. following the labor day weekend. I leave the truck with them and get a ride home to upstate NY. I call Chevy Corp. up on Tues. and inform them what has happened as it appears that my warranty has ran out the previous month.They inform me that they won't do anything unless i have a Chevy dealer do the work.I inform them that the truck is at a Chevy dealer and then they tell me that i have to authorize the work. The service people at the dealership tell me that it is the ring and pinion gears.the cost will be around $6000. They tell me not to worry as Chevy will help me out because it is so close to the warranty running out.I tell them to go ahead with the work.Bill is about $5600. The Chevy rep. comes and looks at the truck,informs me no help from Chevy, reason is your truck is over weight. Nobody weighs the truck, nobody knows the weight of the machines,nobody knows the weight of the truck empty, nobody knows how much weight the truck can carry. He bases his decision on just looking at the truck and the lift at the dealer can't pick my truck up.My truck weighs about 8500LBS. empty. The dealer in NY where i get my truck serviced can't lift my truck up empty when i get my oil changed.
I will also mention that when i brought my truck to the dealer in PA.where the work was done one of the service techs tells me that they don't work on these big trucks and he also checks with the manager and returns with the same answer.I explained to them that i have already talked to a service tech.and was told to bring the truck in to this dealership for the repairs. I really feel that i am getting shafted by Chevy.
I talked to several people who said at the least Chevy would pay for the parts and me the labor as the warranty has just ran out.
I will also mention that when i brought my truck to the dealer in PA.where the work was done one of the service techs tells me that they don't work on these big trucks and he also checks with the manager and returns with the same answer.I explained to them that i have already talked to a service tech.and was told to bring the truck in to this dealership for the repairs. I really feel that i am getting shafted by Chevy.
I talked to several people who said at the least Chevy would pay for the parts and me the labor as the warranty has just ran out.
Comments:
Posted by PassingBy on 2007-09-09:
Something tells me that you are going to be stuck with the repair costs. Have you anything in writing from Chevy that they will help out on the cost? A witness to a conversation? Anything relating to a warranty that's not in writing is worthless. Call Chevy and ask for something in writing just to show the dealer that the costs will be at least partially covered. That will give you something tangible in case there's a dispute.
Posted by lepearso on 2007-09-09:
This is all typical runaround from Chevy.
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