Wal-Mart Informative - Advertised one thing sold another
ALASKA -- To Whom It May Concern:
My home computer dies and I went shopping online at Wal-Mart for a new computer. I have learned that Wal-Mart now carries Dell. I have a Dell Laptop and would like to replace my old desktop with a new one. See (Example 1) screen shot below, this is the computer that I found and wanted to buy. Please place close attention to the Item Description. (Example 2)
The computer I found was a Dell E521, with 320 gig hard drive, 48X CDRW/DVD Combo Drive + 16X DVD+/-RW Drive Dual Drives, & a 13-in-1 digital media card reader. These are the features I liked about the product...
I clicked on Find in Store (Example 3) and at that time found our Eagle River, Alaska store listed the Dell E521 in stock. I went to the Eagle Rive Store after work and purchase the Dell E521 for $848.00, and took it home. See photo of box (Example 4).
I unpacked my computer and got to work setting it up. Shortly after installation was complete I noticed some items listed on the Product Description were missing. The Dell E521 I had purchased only had a 250 Gig hard drive, one CD/DVD player and no digital media card reader. I checked the internet to make sure the computer I wanted was the Dell E521 for $848.00. Then I noticed the outside of the box with the contents listed. How is it that they sell two computers with the same price and item number.
Here is my problem, this is not the computer advertised online, and no where does it say items in the store location will be different. I believe this is a bate and switch operation. I contacted the store and they said it was an online issue, I contact Wal-Mart on line and they say it is a store issue.
My purchase was August 29, 2007, I went online to Customer Service and listed my problem by email, I received a reply someone would get back with my in a couple of days. I have not received a call back from then. I did however get back on the phone and started calling. One week and a day later I heard back from the Wasilla Alaska Wal-Mart, they suggested I purchase the one online and return the one I purchase to the store.
Well, shot down again. I went online to purchase the one advertised and well they don’t ship to Alaska. Do you think I have a big enough consumer complaint? I would think this is false advertising, a bate and switch operation. I wonder if Dell is happy about this. It was not until I added the item to my shopping cart and entered my zip code did a see does not ship to Alaska. Don’t you think they would have listed this on the page where the item was listed. So I don’t waste my time.
At one point the District Manager of Alaska offered my some of my money back if I wanted to keep the computer I brought home. I did tell him my mission is to receive the product advertised. That the computer I brought home it much smaller in comparison to the one Advertised.
Still trying to get the computer I first wanted.
Tammy in Alaska
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Key Features & Benefits:
• 19 inch SE198WFP Widescreen Flat Panel Monitor
Presents 1440 x 900 WXGA+ resolution in over 16 million colors
• AMD Athlon 64 X2 Dual-Core 4000+ Processor
Delivers 64-bit processing power for true multitasking plus enhanced virus protection
• 2 GB Dual Channel DDR2 SDRAM at 667MHz- 2DIMMs
Offers high performance for today's demanding applications along with the option of expanding up to 4 GB
• 320GB Serial ATA Hard Drive (7200RPM)
Provides plenty of storage space for documents, games, music, photos and videos
• 48X CDRW/DVD Combo Drive + 16X DVD+/-RW Drive Dual Drives
Lets you burn and play DVDs and CDs for entertainment and data backup
• Bluetooth Wireless Keyboard and Mouse
Helps get rid of the clutter of wires on yur dekstop!
• 10/100Base-T network interface and 56K modem
Connects to the Internet via DSL, cable or dial-up service
• 13-in-1 digital media card reader
Reads virtually all memory card formats so you can enjoy photos, music and other files
• Microsoft Windows Vista Home Premium Edition
Makes your total computing experience more efficient and more fun