Sears Complaint - Get Price On Riding Mower Then Didn't Sell It To Me
HAMMOND, LOUISIANA -- I arrived at sears on 9-9-07 at 3:00 and wanted to get a price on the used riding mowers. The first guy I talked to didn't know anything about the prices so he went to get someone else, after 10 mins. later he came with another guy that told me they didn't have any used riding mowers, They actually had around 6 that were used with tags on them that said "SELL ME" which are the ones that have been sent out for repair and are ready for resale. I told him to get the manager and he would know which ones were for sale. Then after another 10 min. the manager came and told him that the ones with the SELL ME tags were able to be resold. Me and the salesman went out to the mowers and he wrote down the serial # from the 3 that I was interested in ,, so he can go to the computer and punch in the #'s and get the used price. He went inside and didn't tell me anything,, to follow or wait or anything,,, so I went inside and saw him by the cash register and went over the and asked if he had found the right prices of the 3 mowers. He said he would have to go to the back to get the correct prices. So he went to the back room through double doors and then came out saying a technician is getting the prices.. Now by this time another 10 to 15 mins have passed,,,,, no one was coming out with a price so I asked another salesperson to help me out. Then the first salesman ran to the back (after he had seen me talking to a new salesman) and came out with the correct prices for the mowers... He actually had the UPC for the mowers stating the price before discount and then the discounted price. I looked at the mower I wanted and told him I would take this one.. Serial # 073107B059 Model 917.276905 When I looked at the blade to see if it had been used much it showed no sign of wear , but it did have gas in it , indicating it was used. I told him I would take this one and he went inside and came back out and said he could not sell me this mower, he thinks it may be NEW.. I still had the UPC in my hand that he had just printed out and gave me with the pricing on it. I asked to see the manager and I told him that the mower was used and that it had gas in it and I have the corrected pricing in my hand.... Was $2499 New Now used $1349 and he insisted on not selling me the mower at the discounted price.. I waited 45 minutes or longer to get the price , they come out with the price in their hand, which he gave me in my hand now, and I accepted their offer and then they say they cannot sell me the mower... I had it in black and white in my hand, which they made me give the UPC back to them saying it was store property and they were going to call security on me If I didn't return the UPC back to them... I had asked this assistant manager Lynn to get me the store manager because I new i was right but he refused to do so. I finally left at 5:05, it took over 2 hours and still did not have a mower.