USPS Informative - Complaint to Postmaster General is not effective
ALTOOONA, WISCONSIN -- On July 16, 2007, I posted the following comment to this forum, and in response a participant forwarded to me the e-mail address for the Postmaster General. Thank you. On July 27, 2007, I forwarded the following complaint to the Postmaster General at firstname.lastname@example.org.
"I have an on-going problem with my business mail not delivered to me. Occasionally, I receive a neighbor's mail. Once when I complained to the post office about missing mail, I was told simply that the rural carrier had delivered all the mail to the wrong boxes as she went down the street (she was off by a box and did not check the address as she made the deliveries) and "that happens." Not even an apology, no idea where my mail went, and no attempt to track it down. Since this is my business mail, missing mail is a serious problem.
The last time I tried to file a complaint with the post office I was given the run around. The local post office told me to get the complaint form from the USPS website, but the complaint form was not available on the USPS website. Of course, the local post office could not help with that problem either.
Most recently, I requested that my mail be held from July 5 through July 7, and delivery resume on July 9. There was no mail in the rural box on the morning of July 9, and later in the day (I never know what time of day the carrier will pick up and deliver) a banded stack of mail with the hold request appeared. Everything seemed fine until I realized I had not received a utility bill (I called the utility on Friday the 13th and they had mailed the bills out on July 6th) nor the July issue of a magazine which should have been delivered by now. I am concerned about other mail sent to me and not delivered of which I may not even be aware.
I did go to the local post office to inquire about my missing mail. They told me there was no mail being held, and offered me a form to file a complaint. However, the only form available specifically stated the mail had been rifled or stolen, which it had not, so I declined to use that form. My rural mailbox is in full view from my office, so theft is not a possibility. The mail simply was not delivered to my box.
How do I go about finding my lost mail? And more importantly, how do I get some accountability and improvement in service from the local post office? The local postmaster just ignores my complaints and makes excuses for the carrier."
I received no response to my e-mail, and on September 4, 2007, I re-sent the complaint (via e-mail) with a request that someone investigate the problem. Last Friday, the 7th of September, I received a telephone call from Deborah Fuller, who said that she had snail mailed a response to me on August 13. I never received it. Her only solution was that I contact the local consumer affairs office.
What more does the Postmaster General's office need to take this complaint seriously? I do not think Ms. Fuller was untruthful when she claimed to have sent a response by US mail. Even she cannot get mail through to me and that indicates this problem has not been addressed and resolved. I would be interested in other's success with the Postmaster General's office, since most of what I have read on this forum suggests the PMG is the only sure route to getting such delivery problems resolved.