PC Tools Complaint - Failure to deliver product
PC TOOLS products
I needed to update the Anti Virus program, and decided to search the internet on some of the more popular Anti Virus Programs on the market. One of them PC TOOLS, offered what I believed I could trust, and from a company I had used their products, even before WINDOWS became a company, back in the days of DOS when all computer operations, had to be done on mostly a command line, with a black and white monitor. Their products were helpful, so I decided to purchase
their version of an Anti Virus program.
I purchased two products, online and opted to use the 2 day shipment, along with the shipping of the actual CD’s, for their products. This was in July, 2007.
After three days, with no product, I sent an inquiry, which was replied with “Please allow 5 to 10 business days”. Unexcitable; after all I had paid for a 2 day delivery. Sent another inquiry, with a copy of the invoice, with no reply for several days.
When a reply came, I was informed that it could take up to two weeks, to get to the shipping department, then it would ship in the two days delivery which I paid for.
By the end of July, I still had not received any CD’s, and sent another query. So I don’t bore the reader with all the details, suffice to say that since then, I have sent several inquires to PC Tools.
The replies ranged from
1. “Please wait 5 to 10 business days”,
2. Please contact the SHIPPER about the problem,
3. Call the 800 number and talk to a tech support person. (Yeah, like I can understand that heavy foreign accent”,
4. Contact ELEMENT 5 for information
5. Contact PC Tools “My account” for information
6. Contact DITIGAL RIVER,
What am I an errand boy for PC Tools? If I’m to do THEIR legwork, then I need to be paid for their failure to provide what they advertise.
It is now the second week of SEPTEMBER, and still NO CD’s, only BS.
Why PC Tools expect their customers to do their work, I’ll never know. Nor why they investigate people they hire to do what they should be doing themselves.
DITIGAL RIVER has had multiple complaints filed against them with the Better Business Bureau, and has resolved them, according to the BBB report for that company.
ELEMENT 5 has continually refused to contact the BBB, or reply to the BBB’s request to provide information about complaints.
Why does it take a company based out of Minnesota, another based out of Ireland, yet another out of Germany, to get things done, is also very strange, not to mention these companies are a LLC type company. (Limited Liability Company). Shows just how creditable they feel about themselves, as a company.
The long and the short of it, is all you can expect from PC Tools, is a bunch of run around bull crap. You can certainly download their programs, from the internet, but pray that your computer doesn’t crash, and you need to re-install the program, without the CD(s).
FALSE advertising is a crime, but then if your not a high priced attorney, just what can the little guy do? They know this, and the Better Business Bureau, has NO TEETH. All they will do, is contact the company, and hope they respond. Just what good are
My hope is that if I can do two things. One is to advise others of what they may well be up against, the other is to get enough notice, that PC Tools will finally do something about THEIR screw up’s and practices.