Overstock.com Complaint - Doping of Consumers
PHILADELPHIA, PENNSYLVANIA -- On May 21st, I order a digital TV from overstock.com, it stayed in the box for over a week until my nephew came over to help me put it up. He told me that I should get and extended service policy with the TV in case something went wrong. I called the customer service and asked to buy the extended service and I was told---no. Mind you, I was within the time to return the TV but I couldn't buy the service---There was no time limit posted on the site. I wrote a letter to the company and explained that this policy was not posted on their site. The decision was in my favorite and I could buy the extend service. When I tried to use this service, I was told that I was given a different policy than the one explained on the site. I had to pack-up the TV and send it back, no repair person would come-out.
Why was I led to believe that I was getting the same policy that was listed on their site----which stated that someone would come to your home for repairs. Is this the way this company needs to make its money by mis-informatiion--how could I have known that there was a different policy-- I now have a TV that is only performing about 75% of the time.
I am a senior citizen and not-up with all the new tech things, that' why I waited on my nephew. I am not able to move or repack a TV for service. I called and dropped this switched policy, I hope this will help someone else who is thinking of dealing with this company.
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