Wal-Mart Complaint - Shopping Cart Damage
MASON, OHIO -- My wife and I used to be avid shoppers of Wal-Mart here in Mason, OH...its one of the newer supercenters in the area. We arrived at Wal-Mart around 6pm and had to run in to grab some small items. We returned to our vehicle around 6:15pm and to our dismay, had a cart stuck to our front bumper. The car next to us had two carts slammed into it one on the fender and one on the front bumper. We returned inside the store and asked Customer Service if anyone could access the security cameras as to the damage to our vehicle. A young gentleman came outside with us and took pictures of the vehicle and removed the cart from the bumper acknowleding that the paint was indeed on both the cart and the bumper. He told us that he would take our information and forward it to the claims management department and that they would look over the security footage and get back to us. We were contacted, however they told us the footage was inconclusive...(we could not look at the footage ourselves) and they politely reminded us that they were not responsible for the damage done. (Note: we were parked on the row in front of the doors on the second space back) Something caused that cart to hit with impact enough to dig up paint from the bumper. It was 102 degrees, so it wasn't the wind. I understand they may not be responsible, but somebody was...why could they not have seen who the last guest to use the cart was and follow them with the survillance to get a vehicle or tag number? They could be responsible due to negligence or laziness however you want to look at it. Also, if I were to attempt to take a cart off the premises, they may try to prosecute me for theft of property...ironic, how they claim not to be responsible for their property when it benefits them. (Its kind of like someone tripping over something left in your yard and injuring themselves...and they sue because it happened on your property!) Also, don't they have people on their payroll who get paid to push carts? So does that mean every time a car is hit somebody gets fired? They obviously arent doing an effective job...so let them go. It seems like a gripe, which it is, but it cost money to repair and it should not have had to come out of our pockets. Its not right, but I guess the corporate world will never change...
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