Ford Motor Informative - Paint Chipping And Cracking Peeling
BIRMINGHAM, ALABAMA -- I bought my Ford Mustang 2006 one year ago new off the lot. In August of 2007 while washing my car I noticed that the paint was cracked and chipping and peeling on the top of the car and it was all the way to the metal and mostly to the primer. Further investigation it was cracking in small clusters all over the car and its turning into an ugly problem. The car is only a year old!! I took it to the dealer like I was instructed they took pictures and sent them to detroit. The official answer was "oh, your claim is denied" sighting and outside source caused the damage. So I asked what outside source?? They replied after I was on hold for 20++ min. If we knew that we would tell you. What so paint just chips off a new car after 14,ooo miles?? So they also told me that they rarely reverse a decision once it is made. Well I am here to tell you not in this case. Does ford not care for the customers that have been loyal and why won't anyone give me a reason why this has happened? Is it because they know its their fault??
Is any one else having this problem I would guess yes. Something needs to be done. I'm paying good money for this car I deserve a fair hake at fixing this problem.