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T-Mobile Complaint - Customer Service or Lack there of! - Customer Service
Complaint
WOODBRIDGE, VIRGINIA -- T-Mobile is without a doubt the worst phone company on the planet. I purchased two phones in Dec06/Jan07 time. Both phones totaling over 700.00. When asked by the clerk if I wanted insurance I promptly told him yes. There is 700.00 of merchandise here!! And that I wanted a data package on one phone. My daughter looses her phone in June. I call to replace it.Guess what the moron did? Only put the data package on my phone. NO INSURANCE. I wig out and tell them that I wanted insurance. They tell me don't worry I wasn't charged for it. I order my daughter another phone. Tell them that I want insurance on both phones AGAIN. Not only did the moron NOT put insurance on both phones again, they took the credit card payment for the phone and applied it to my cell phone monthly usage bill!!! Bought the phone in June. Are just now billing me in Sept. for a phone I thought I had already paid for.
I cracked the screen on my T-Mobile Dash tonight and was informed that guess what I STILL DON'T HAVE INSURANCE!!!!! To terminate service with this poor excuse for a business is 200.00 a line.
Avoid T-Mobile like the frigging PLAGUE.
I cracked the screen on my T-Mobile Dash tonight and was informed that guess what I STILL DON'T HAVE INSURANCE!!!!! To terminate service with this poor excuse for a business is 200.00 a line.
Avoid T-Mobile like the frigging PLAGUE.
Comments:
Posted by Pomona Guy on 2007-09-11:
Are you the clumsy family? Maybe you should start carrying quarters and use the pay phones instead.
Posted by Pagan on 2007-09-11:
Dropping a phone once does not clumsy make. Had the T-Mobile employees done what I asked as a customer,this whole conversation would be moot.
Posted by jktshff1 on 2007-09-11:
pagan, correct "Dropping a phone once does not clumsy make".
But after having a problem once with the insurance, it would have been wise to triple check that your instructions were followed.
Good post, good information
But after having a problem once with the insurance, it would have been wise to triple check that your instructions were followed.
Good post, good information
Posted by Anonymous on 2007-09-11:
Pagan: Why do you and your daughter need a cellular phone ?
You had problems in the beginning but you continued with the service and bought another phone for your daughter. Why ?
I voted your review 'Very Helpful'.
You had problems in the beginning but you continued with the service and bought another phone for your daughter. Why ?
I voted your review 'Very Helpful'.
Posted by Anonymous on 2007-09-11:
Good info… You will have to eat the early term. fee because this is in your cell. contract.
Posted by Extended Warranty on 2007-09-11:
You NEVER noticed on your bill that insurance wasn't added? Especially when adding a new line/service I ALWAYS check all my charges to make sure Im getting what I want and don't get what I don't want.
Posted by Pagan on 2007-09-11:
I will watch them like a hawk now. And as soon as I can end my contact it will be terminated. My daughter pays lots of sports and need rides. I work long hours so having a phone helps us out tremendously. I guess what I have learned from this is that not all employees have the same training or maybe the same dedication to their work performance. When I purchased the first phones, the clerk insured our first phones. When I upgraded and went to a different T-Mobile dealer is when the trouble began. When I change over to a new carrier, you can best believe that I will be on them to make sure all i's are dotted and the T's crossed.
Posted by jktshff1 on 2007-09-12:
congrats...all is not in vain
Posted by Whitestfilipina on 2007-09-19:
um dont you look at your bill?? i mean call me crazy but i think that i would know if i had been paying for insurance on my bill..and you are complaing about them billing you for a phone NOW that u "thought" u paid for. who the hell else was going to pay for it?? i mean seriously seems to me the one that needs to pay attention is u
Posted by esrun2003 on 2007-12-02:
T.Mobile completely, unequivocally stages all of their email responses. Example: "we read you are upset about your charges and want to talk to you about them today, Mr. X" "Mr X, I hope you're having a nice day" "We can help you with that today, Mr.X" Every line is pasted and inserted. Says one employee to the next-"read the card" "insert their name"
It's all staged. They care not one iota about the customer. I recently upgraded to more minutes because I went 'over' my originally purchased 300 min. I increased my minutes from 300 to 1500.
I asked the rep since I was increasing minutes, would they remove minutes I have used since beginning of the billing cycle. I felt they agreed, and they did do some type of rearranging (never quite understood) of minutes, but what was done was they subtracted minutes from the 1500 min. It made it look as though they were doing me a favor but all that was happening was they subtracted from the 1500 min? I'm a Nurse and have recently started a HOME HEALTH job. I actually needed more minutes because I'm on the phone with references to people who are ill. The signal is horrible in San Diego. Half the time I'm in my apartment or on the road I try to dial a number and the display reads 'FAILED CALL- TRY AGAIN.' The sounds (ring tones) are garbled like the phone is underwater. I want to stop the service but the contract would have to be broken and it costs $200.00. I am going to break it and pay it so the company can buy more tattoo ink for their reps. I was told by a reliable source that, and I quote: "half the operators there are kids who know how to "read the card" and "play the prompt game well" but aren't responsible to pay rent on time!" They fail at having my business.
It's all staged. They care not one iota about the customer. I recently upgraded to more minutes because I went 'over' my originally purchased 300 min. I increased my minutes from 300 to 1500.
I asked the rep since I was increasing minutes, would they remove minutes I have used since beginning of the billing cycle. I felt they agreed, and they did do some type of rearranging (never quite understood) of minutes, but what was done was they subtracted minutes from the 1500 min. It made it look as though they were doing me a favor but all that was happening was they subtracted from the 1500 min? I'm a Nurse and have recently started a HOME HEALTH job. I actually needed more minutes because I'm on the phone with references to people who are ill. The signal is horrible in San Diego. Half the time I'm in my apartment or on the road I try to dial a number and the display reads 'FAILED CALL- TRY AGAIN.' The sounds (ring tones) are garbled like the phone is underwater. I want to stop the service but the contract would have to be broken and it costs $200.00. I am going to break it and pay it so the company can buy more tattoo ink for their reps. I was told by a reliable source that, and I quote: "half the operators there are kids who know how to "read the card" and "play the prompt game well" but aren't responsible to pay rent on time!" They fail at having my business.
Posted by karen on 2012-12-13:
esrun2003 - I could not agree with you more. They speak from a script. They are obviously reading it. They tell you a lot of nonsense and you cannot get any real information. This can go on for months. I was without service for 6 weeks after Sandy hit New York, until I finally gave up on them. I am now seeking repayment from "higher authorities". Their practices are out and out fraud. Some govt agency should be hearing about all of this and doing something about it. I know I am naive, but if enough complain to their congressmen, maybe this company can be hit with a huge fine.
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