T-Mobile Complaint - Customer Service or Lack there of! - Customer Service
WOODBRIDGE, VIRGINIA -- T-Mobile is without a doubt the worst phone company on the planet. I purchased two phones in Dec06/Jan07 time. Both phones totaling over 700.00. When asked by the clerk if I wanted insurance I promptly told him yes. There is 700.00 of merchandise here!! And that I wanted a data package on one phone. My daughter looses her phone in June. I call to replace it.Guess what the moron did? Only put the data package on my phone. NO INSURANCE. I wig out and tell them that I wanted insurance. They tell me don't worry I wasn't charged for it. I order my daughter another phone. Tell them that I want insurance on both phones AGAIN. Not only did the moron NOT put insurance on both phones again, they took the credit card payment for the phone and applied it to my cell phone monthly usage bill!!! Bought the phone in June. Are just now billing me in Sept. for a phone I thought I had already paid for.
I cracked the screen on my T-Mobile Dash tonight and was informed that guess what I STILL DON'T HAVE INSURANCE!!!!! To terminate service with this poor excuse for a business is 200.00 a line.
Avoid T-Mobile like the frigging PLAGUE.
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