Motel 6 Complaint - Screwed up reservation New Cumberland, PA
NEW CUMBERLAND, PENNSYLVANIA -- I called the Hotel directly and was told there was no rooms available, then logged on line and booked one room for the same hotel anyway then when I checked in the employee was really rude. I complained to corporate and within minutes had the head of maintenance and Scott the owner at door - told him everything and said he wanted me to document it so he could fire the person - and quote "here's what I am going to do for you" I need you to document it so I can fire the person and before you leave I will comp you your 3 nights. I tried to stay somewhere else to no avail as everywhere was booked up due to a car show and its the last I will prepay via Credit card and when I checked he handed me 1 night coupon which I did not realize due to not looking at as I was in hurry to get on the road.
It's just the honesty that bothers the most it was just wrong but they have lost a customer of 23 yrs oh well there's plenty of other hotels there on priceline.com cheaper and better than this dump