McDonald's Corporation Complaint - McDonald's Almost Refused to Take My Order
ALBANY, NEW YORK -- Against my free will I was forced to once again travel to McDonalds in order to purchase a happy meal for my nephew before visiting my brother. I expected this to be a quick visit and decided to use their drive thru. I attempted to order my nephew a cheeseburger happy meal at the drive thru window, but since my nephew is now eleven years old I told the employee taking my order that instead of including the happy meal toy that I would like to upgrade the cheeseburger and small fries to a Big Mac and large fries.
There was a long moment of silence over the loudspeaker and right before I was about to lay on my horn, it became apparent that this woman was hard of hearing because she began ringing me up for the ridiculously overpriced Number 1 Value Meal. I began shouting "Hey! Hey! Hello!!?" until she finally stopped and I repeated my order nice and slow for her. At this point, I was getting rather impatient of waiting for my nephew's food so I told this woman through the loudspeaker that I never had any problems upgrading from a junior whopper to a double whopper for my nephew instead of receiving a toy at Burger King. Now this may have been a little white lie, but I see now harm in it and the lady responded by saying "please pull up" so I guess I was right. Now we are getting somewhere I thought. I was wrong.
I pulled up to the window and waited for what seemed like an eternity before the lady appeared with a female manager. It was the manager who spoke to me, the original female employee did not utter a word. She told me I could either receive a cheeseburger happy meal with a toy or a number one Big Mac value meal and that they could not substitute the items. I asked them if they cared at all about satisfying the customer or my nephew and the manager responded although i was hardly paying attention due to calling my brother and telling him I would be late due to these moronic employees. All the while, the original employee kept looking back at the line of cars behind me. Apparently, they were growing impatient judging from the employee, but I refused to be taken advantage of.
Flatly, I told the manager that I was willing to compromise by purchasing the Number 1 Value Meal like she wanted(!!), at the price of a happy meal. At this point the manager LAUGHED AT ME and told me, and I quote, that I "don't get it". "Don't get it?" I shouted. I told her that I wasn't moving from this line until I receive a free Big Mac Happy Meal with the toy for her treatment of me before I report her to the district manager. It was at this time that the original employee came out of the store and was speaking to the individuals in their cars behind me, no doubt apologizing for the wait they were forcing all of us to endure.
I was sitting in my car for 4 additional minutes (I watched the time pass on my car radio) before a third employee brought me a bag with a Big Mac and large fries inside. Upon looking in the bag I discovered there was no toy inside so I waited until the employee returned. Ignoring the people rudely gunning their engines behind me I told him I needed a happy meal toy and a soda. Finally, almost 15 minutes after this horrible ordeal McDonald's put me through it was finally over. Why oh why do I keep having to go back to this terrible place?