Qwest Complaint - Qwest Bundles a bunch of lies
AURORA, COLORADO -- I have been a Qwest customer since 2004 and I never had problems with them until this year. In January I decided to "Bundle with Qwest" and added cable, landline, internet, and a second cell phone to my account. I was quoted a particular amount when I signed up and we rounded this amount up $50 to allow for taxes and surcharges. NEVER in the 8 months I had service did my price fall underneath this amount. EVERY month I would call to ask why I had such a high bill and EVERY time it was a different answer. "It's because you moved," "It's because the account is adjusting/pro-rated, .....," "It's because you recently changed your features," etc. etc.
Customer service was terrible. I got so frustrated spending my entire lunch breaks on the phone with Qwest that I would hang up almost in tears because we never resolved any issues, or I was being advised that "I need to call back tomorrow," because I had to go back to work and by the time I was out of work, Qwest CS was closed, which I explained. I got disconnected several times after being on the phone for over an hour. When I'd reach an unbearable point, I'd ask to be transferred to disconnect my services where a rep from the "Loyalty" dept. would sit and continue to discuss my bill with me instead of disconnecting my services.
I finally decided that the $300 in penalties was worth paying to get out of the nightmare of Qwest Communications. In my most recent episode, I found the rep I spoke to didn't split my wireless plans like I asked so I was counted as going over my minutes, when in fact I did not. I also found that with a $500 bill for Sept., the rep who disconnected my services only disconnected some of the services, incurring unsubstantiated charges for the ones he didn't take off. To top it all off, in the past two months, I have only been able to use my services for 23 days because Qwest has taken 3 weeks to switch my services between my old & new residences.
Now it's back to the phone lines to discuss all of this with a rep who has no idea what has been happening this year with my account.