Suncom Informative - Contract Complaint
CHARLESTON, SOUTH CAROLINA -- I'm about to file an Arbitration against Suncom because its reps are just plain stupid, here's my story (as much as I can give w/o identifying myself to them):
In Suncom's terms and conditions, it plainly states that if they change their agreement and I (customer) disagree, I will have 20 days after receiving the new Terms and Conditions in the mail (never did) to cancel my contract without a cancellation fee. I totally disagree with the changes to new Terms and Conditions but I can't get anyone of their reps to understand what the Terms and conditions are!!! They think it only applies to new customers!
I've even spoken to a supervisor who told me that the "new" set of Terms and Conditions only applies to new customers, although the new Conditions states otherwise. Furthermore, there are two, yes 2 different terms and conditions posted on their website!!! And of course, neither one of them has the updated date listed on them and they're completely different. The only reason this supervisor knew of another contract was because I told him of it!
I could write a novel right now to fully explain my situation that I have went through with this company in the last couple of days. According to their Terms and Conditions, we are able to initiate an arbitration to resolve this dispute. I refuse to pay an early cancellation fee when it's written in their terms that I wouldn't be as long as I advise them I don't agree with the new Terms. I did that but the reps just don't understand (guess I can't expect them to).
If anyone wants to join me.... Please post soon.