H & R Block Complaint - Automatic Savings Deductions Deposited to Someone Else's Account
We signed up for an automatic savings with H & R Block. Our personal checking account was to be debited each month, and the funds placed into an H & R Block savings account in our name. They deducted from our account, all right; but half the funds were placed into someone else's account. We are generous people, but we will choose our own charities! We did not begin this transaction to enrich some stranger!
It took 4 months of complaints to innumerable customer service people to get the deductions to stop, and they still have not fully reimbursed us for the money they took from our account and gave to the stranger.
Mistakes happen. I do not begrudge them the initial error. But there is absolutely no excuse for the many and repeated mistakes that have been made since then.
Every time I call, I get a new person, and must struggle with them for 30 minutes or so before they understand the situation. They are invariably apologetic, and promise to write it up correctly, bring it to a managers attention, call me back. Then the complaint goes to a vaccuum they call "THE BANK" for whom no one has a phone number, and from where a correct resolution never comes.
I recommend NEVER opening an account with H & R Block. Mistakes seem to be impossible to resolve, and any attempt to resolve it makes it worse.
Update--the saga continues.
We received partial reimbursement, but $50 of the amount sent to "the stranger" was still owed to us. LaTisha in Customer Service actually called me back (the only H & R Block person to ever return a call!) and advised me that her supervisor, Michael, talked to THE BANK and they would process a refund. No refund. On advise from a local TV station's consumer complaint hot-line, I had my bank dispute the last $50. Note that the last $50 never went near our account. With the help of our local bank, the $50 was returned to our local checking account. The story should finally end now, right?
Not so. Today we received a notice from H & R Block telling us that our account is overdrawn $50, and we must send it to them within 10 days. We are supposed to send it to Michael Richards. Could this be the same Michael who talked to THE BANK?
I repeat---NEVER, NEVER open an automatic savings account with H & R Block! If anyone has advise on how to put an end to this, I would love to hear....