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Thrifty Complaint - Reservation means nothing - Car rental - Phoenix Sky Harbor
Car rental - Phoenix Sky Harbor - Complaint
PHOENIX, ARIZONA -- I reserved a car from Thrifty's web site back in July. They even sent me a reminder of my reservation 2 days before I left for my trip in September. When I arrived at the Sky Harbor Airport location I was told there were no cars available. That they had been "overbooked". Thrifty rep's response "we're sorry". They handed m over to EZ Car Rental next door. EZ honored my rate, however, the classifications of EZ's cars were different from Thrifty's, therefore I ended up spending more money for the same car.
I also lost out on my frequent flier mileage. Would not rent from Thrifty again, even if they were cheaper than the others.
I also lost out on my frequent flier mileage. Would not rent from Thrifty again, even if they were cheaper than the others.
Comments:
Posted by Too Good To Be True on 2007-09-11:
Scout44: I have given up on car rental companies and call a taxi when i need one. Good information.
I voted your review 'Very Helpful'.
I voted your review 'Very Helpful'.
Posted by dianec on 2007-09-11:
Enterprise is pretty reasonable and I haven't had a problem with them--yet. They even gave me 10% off once when I mentioned that the interior windows needed cleaning when I was returning the car. I thought that was pretty nice. Hope your next rental experience is better.
Posted by dpminc on 2007-10-16:
I only rent from Thrifty, and have rented from the Sky Harbor location 3 seperate times, and can only say that I have NEVER had a problem with them. I make my reservations online, and follow it up with a call to the office itself to make sure I get the car I want. They even let me pick out the color of car I get from now on.
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