Radio Shack Complaint - Credit Card Information Theft
MERIDIAN, MISSISSIPPI -- On 3/8/07, I went into the Radio Shack Kiosk in Bonita Lakes Mall in Meridian, MS. I purchased two phones and activated them with a contract with Cingular Wireless. I gave all the personal information Radio Shack requires. Paid with my Credit Card and Left. When I got my credit card bill and my wireless bill, I found I had been charged with three phones and three Cingular contracts. The girl who checked me out had made the charges.
The extra phone was shipped by FedEx to Louis Hopson of Meridian. I have the signed receipt from FedEx. It was delivered on March 10, 2007.
I went into to Radio Shack and talk to the manager. I wanted the girl fired. I wanted my money back. I wanted my falsified contract with Cingular cancelled. He said he was not able to do any of these things.
By this time I had received a bill from Cingular for this number. I called them and told them it was identity theft, that I was not responsible for the bill. The informed me that I was, even though they have nothing signed showing I purchased this service.
On 5/16/07, I filed a police report. Radio Shack refused to give me the girls name, even though they had her employee number. They said they would need a court order to release her name. The police said they would investigate and I said as soon as they had the girls name I would press charges.
Radio Shack said every sale had to be entered by first entering an employee ID Number. That is how we found out for sure that it was the girl who waited on me. The man who received the shipment was her boyfriend. There phone statements show many calls back and forth between them.
In the meantime, I got a $711.40 bill from Cingular. I refused to pay. They said they would disconnect all my phones and filed a report with the credit bureau. The told me If I wanted to disconnect my services there would be a $200 disconnect fee.
I have good credit, don't want to see it ruined. So I paid them the $711.40.
I contacted my credit card company. They investigated. They said the charges were false and refund the money back to me.
Cingular came after me again for the money. I paid them.
I finally found out I could stop the ongoing charges by simply reporting the phone stolen, which I did.
But in the meantime I am out the cost of the phone and the cost of the services for this phone and Radio Shack just left me out to dry.
I always thought Radio Shack was a good company, and maybe it was at one time. But their lack of concern for their customers proves that it no longer is. Refusing to assist the police in apprehending this girl is unbelievable. Letting her work for another 3 months before she was fired, leaving her out there to steal from other customers during this time, what was Radio Shack thinking.
Do not ever give all you information to the check out people at Radio Shack. It is just a request. You do not have to provide the information. Pay with a check. They keep record that have your entire Credit Card Number in their system, along with your other personal information.
Or if you will, help me fight back by refusing to shop at a company that thinks this little of their customers.