Time Warner Cable Complaint - Horrible Service
FRISCO, TEXAS -- Time Warner has no regard for customers. During my experience, I have been told that I was wrong and basically that I had no earthly idea what I was talking about.
I made the decision to switch to Time Warner because I was going to save a few bucks rather then staying with my satellite provider. I agreed to go with a bundle including phone, internet, and HD T.V. They stated to me that I would have a service technician at my home the following week. Once the day arrived I arranged to be at home between the blocked hours of service (1-5). When five o’ clock rolled around, I received no phone call or notice that they would be late or not coming at all. I called Time Warner customer service who informed me that due to a clerical error; they didn’t have me set up for an install on my given day. I asked for them to set me up for the next day between 8-11 am. The customer service agent left me a message advising me that I was set up for the time slot, and to give her a call back.
I called and spoke to another individual who advised me that I was never set up for 1-5 and that I must have been mistaken. I asked to speak with the agent that I previously spoke with and they advise that there was no need for me to speak with them. The next day, again, 10:45 am came and went and I received no call or notice that they were running late.
I called customer service and they advise that there were two jobs ahead of me and the technician had not finished the first one and that it would be closer to 3 o’clock before he could install my items. At this point they offered me $10.00 off my first month’s bill and thought it would all be okay. I advised them to cancel my order entirely and that I would go with a different company.
DON’T DO BUSINESS WITH TIME WARNER.