Sofa Express Complaint - Interview No-Show!
NORTH OLMSTED, OHIO -- I now think for sure that all the reviews from disgruntled customers on this site about Sofa Express are definitely true after what happened to me. I had been called by the District Manager for Sofa Express to see if I may be interested in coming to work for them as a manager in one of their stores in Northeast Ohio/Cleveland market. Since I have an extensive background in retail store management and was looking to get back into retail from what I am doing now, I agreed to go ahead with the process.
After a phone interview with this District Manager, we agreed to meet at the store in North Olmsted, Ohio for my interview on August 15 at 11AM. After driving 45 minutes to get to the store and upon entering the store for my interview, I met the Store Manager and told him I was here to have my interview with the District Manager. The Store Manager told me the District Manager was not there in his store today and that he (the Store Manager) did not even know I was coming up for an interview. He called the DM on his cell phone while I was waiting for an answer as to where the DM was and why he was not there to meet me. No answer at all. I left my number with the Store Manager and asked him to have the DM give me a call to reschedule. I did not bother to hang around any longer and left.
After I got home I called the District Manager myself to reschedule. Got no answer at all and left a voicemail on his cell phone to have him return my call. It is now 4 weeks later and this guy has still never called me back to even apologize for standing me up and not showing up for the interview in the first place. I even called the Store Manager back up in North Olmsted and he never called me back either. This District Manager just completely blew off the interview and did not have the courtesy to call me and say he was sorry and to even try to reschedule the appointment. He just left me hanging completely and I plan on making their corporate office in Columbus, Ohio aware of it. I am still mad about it. Just a completely bad way to deal with people. It is no wonder this company is in the shape it is in. It makes me wonder how they ever hire anyone.
So, I now agree with the other people who have complained about this company that Sofa Express is just plain and simple not a well-run company to do business with. I would recommend to friends and relatives to stay clear of this outfit. After the way I was treated on a human side of things and reading about their flawed merchandise, bad managers, rude customer service, and just all around place on the pecking order of furniture companies that are much better at what they do, I would have to give Sofa Express a huge THUMBS DOWN and a FAILING GRADE.
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