[X]
Write ReviewJump to 
Buy.com Informative - Buy.com - return policy 14 days from ship date?
BROOKLINE, MASSACHUSETTS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I purchased a On Hold Plus OHP-7500 MP3 Digital On Hold Audio System for Analog/KSU-Less with Integrated CD Autoload Drive for $362.99 and it was shipped 8/20 but I received the item 8/24. They said it was not with the 14 days from the time it was shipped. I first think 14 days is too short. Second the date I received it should be the day the return policy starts. I am out 362.99 :O(
As a resolution, I would like the following:
I would like for the company to allow me to return a new item I bought for them.
Please contact me if you need more details regarding this incident.
I purchased a On Hold Plus OHP-7500 MP3 Digital On Hold Audio System for Analog/KSU-Less with Integrated CD Autoload Drive for $362.99 and it was shipped 8/20 but I received the item 8/24. They said it was not with the 14 days from the time it was shipped. I first think 14 days is too short. Second the date I received it should be the day the return policy starts. I am out 362.99 :O(
As a resolution, I would like the following:
I would like for the company to allow me to return a new item I bought for them.
Please contact me if you need more details regarding this incident.
Comments:
Posted by PassingBy on 2007-09-12:
When you made the purchase you agreed to their terms which clearly state the 14 days. Did you request an RMA from their web site? Their returns policy is at https://secure.buy.com/corp/support/returns/default.asp?what=returns
Posted by HappyJoyBear on 2007-09-12:
Newegg has better customer service and 30 days return policy on most items.
http://www.newegg.com/CustomerService/ReturnPolicy.asp
http://www.newegg.com/CustomerService/ReturnPolicy.asp
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Massachusetts OFFICE OF THE ATTORNEY GENERAL:
Overall Rating: