Maytag Corporation Complaint - Maytag Refrigerators/ Lemon - BEWARE
WENATCHEE, WASHINGTON -- I purchased a houseful of new appliances (7)in September of 2005 for our new vacation home, one being the 25 cu. ft. French Door Model (http://www.ajmadison.com/cgi-bin/ajmadison/MFF2557HEW.html). 17 months later I walked into a huge mess as the electonic evaporator fan motor had failed and everything was ruined as we had been gone for two weeks. Long story short, Maytag customer service advised me I was outside the warranty, so I called a local repairman that came out and identified the problem as the fan motor.....of which he said he replaces lots of them as they were poorly engineered by Panasonic. Upon further investigation I found on Google, this was not an isolated event....it was a well documented problem on several of their models with hundreds of consumer complaints...(NOTE: You see several on this page and you scroll down below.)
So I called again and pleaded my case regarding the information that I found on the Web and also expressed my situation by a weekend full of guests (10) without any refridgeration etc. Eventually they offered me $34 for the part.....(the total bill was $166) and a 6 month extended warranty. This was almost an insult as I had lost $100's of dollars worth of product in the refer/freezer, not to mention the mess and inconvenience of having to drive back 3 hours to let the repairman back into the home the following week. They eventually said to send in the bill (which I did in June) and they'd take care of it and also give me the warranty.....I'm still trying to obtain what they had promised. After two more go-arounds with them this month, they are now saying we only said $34 OR the 6 month warranty.....I can't believe it.
So.....I will never purchase Maytag again and I strongly would urge you to think twice about a Maytag purchase. This because of the quality of their products and I would rate the customer service and care poor at best.
Buyers BEWARE!!!!! THIS product WILL FAIL.
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