DirecTV Inc Complaint - DirecTV installation
OELWEIN, IOWA -- If you are thinking about switching your current satellite service to DirecTV -- DON'T! We decided to make the switch in order to pick up the NFL package. Our installation was set for Sunday, Sept. 9. We were given a four-hour window and spent our entire Sunday waiting for the installers. No one showed up. After repeated phone calls to DirecTV (which included long waits on hold and lost connections), we were told that the next available installation date was Sept. 16. We explained to customer service that it was through no fault of ours that the installer failed to appear on the promised date. We were somewhat placated when the representative promised to send someone on Wednesday, Sept. 12. The agent was asked if she was absolutely sure that someone would show up and she verified it repeatedly. Guess what! We rearranged work and school schedules so that someone could be home and once again, no one appeared. To make matters worse, we had already cancelled our other cable service as of Sept. 8, expecting to get DirecTV on the 9th. When we said we should be compensated for our 8 hours of waiting for failed appearances, we were told that we really weren't DirecTV customers yet, so they didn't owe us anything. No kidding! No one at customer service knows what the other representatives are doing -- promises are made and broken -- and trying to deal with a rational human being on the other end of the phone line is impossible. It is absolutely the worst customer service that I have ever experienced. Stick with Dish Network and watch football on Fox!