Mad Dog Multimedia Complaint - Can you really call this a 'warranty'?

Review by gearkat on 2007-09-12
URBANA, ILLINOIS -- So after about 6 months of use on a 5 year warranty the 550W Mad Dog power supply blows taking the mainboard, video and sound card, and probably a gig of RAM with it.

I contacted the company and read the warranty. In the warranty it states Mad Dog has the right to replace a defunct product with a 'like-new' model.

Which is exactly what they did, sent me a refurbished unit.

So here I am pretty much out a computer and I got a refurbished power supply that I won't even put in a spare Win98 machine as compensation.

So much for me ever using Mad Dog Multimedia services EVER again, and perhaps even Circuit City.
Comments:1 Replies - Latest reply on 2007-09-14
Posted by gearkat on 2007-09-14:
Yes I read the warranty.

Refurbished is not new, its refurbished, or like-new.

The power supply ruined hundred's of dollars of other components when it went. The warranty is worthless because why would I put another Mad Dog product into a computer after the first one did that?

Mad Dog Multimedia just rubbed salt into the wounds by sending a refurbished unit.

Of course sending the refurbished unit is line with the warranty, as worthless as the gesture is.

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