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Juniper Bank Informative - I Caught Juniper In A Lie! - Credit Card
Credit Card
DELAWARE -- In addition to sending a documented complaint to Juniper, I've filed complaints with the Delaware attorney general and the Delaware Better Business Bureau.
I called Juniper's automated hotline in June for my balance, and sent a payment for the full amount with a note to close the account. I received the July statement with a $10 "finance charge."
Since 1) I had cut up my card when I cancelled; 2) Juniper's monthly statements include only the last four digits of your acct. no.; and 3) their customer service line charges you $15 to talk to a "relationship manager" (the term itself makes me gag), I decided to just pay the $10 and have done with it.
But I got another monthly bill in August saying the payment was late. After another attempt to figure out a way to contact them without paying $15, I finally gave up and sent in the $39.
But this time I sent it Priority Mail. And suspecting I might need it, I paid for delivery confirmation. Sure enough, Juniper sent me another bill for September, claiming they didn't receive the payment (due Aug. 31) until Sept. 4. But GUESS WHAT? I checked the USPS Priority Mail tracking number, and it said my payment was delivered at 4AM on Aug. 30! How about that? Now I wonder if they also lied about the other "late" payment, and just sat on it for several days like this one.
Needless to say, I'm fighting that bunch of crooks. These people are human garbage.
I called Juniper's automated hotline in June for my balance, and sent a payment for the full amount with a note to close the account. I received the July statement with a $10 "finance charge."
Since 1) I had cut up my card when I cancelled; 2) Juniper's monthly statements include only the last four digits of your acct. no.; and 3) their customer service line charges you $15 to talk to a "relationship manager" (the term itself makes me gag), I decided to just pay the $10 and have done with it.
But I got another monthly bill in August saying the payment was late. After another attempt to figure out a way to contact them without paying $15, I finally gave up and sent in the $39.
But this time I sent it Priority Mail. And suspecting I might need it, I paid for delivery confirmation. Sure enough, Juniper sent me another bill for September, claiming they didn't receive the payment (due Aug. 31) until Sept. 4. But GUESS WHAT? I checked the USPS Priority Mail tracking number, and it said my payment was delivered at 4AM on Aug. 30! How about that? Now I wonder if they also lied about the other "late" payment, and just sat on it for several days like this one.
Needless to say, I'm fighting that bunch of crooks. These people are human garbage.
Comments:
Posted by HappyJoyBear on 2007-09-13:
Good info. I vote very helpful.
Posted by lobo65 on 2007-09-13:
Juniper is one of the lowest ranked credit card companies. See if you can get a card with a credit union. They will treat you a lot better, and have good interest rates.
Posted by Dizey on 2007-09-22:
I am going through the same thing with these criminals - they do hold payments until after the due date - I don't understand how they get away with this - I'm glad you caught them and hope you have much success in your battle with these crooks as I am dealing with the same situation -I've filed complaints with the BBB, FTC, Consumer Affairs, the FDIC and I am not giving up until I finally give this bank what is coming to them!
Posted by Kevin Carson on 2007-09-23:
Good luck, Dizey. I recommend you file a complaint with the Delaware AG's office, as well--that might create some synergy between our complaints and give both more weight.
http://attorneygeneral.delaware.gov/consumers/protection/complaint.shtml
And the AG recommended I also complain to the Comptroller of the Currency.
http://attorneygeneral.delaware.gov/consumers/protection/complaint.shtml
And the AG recommended I also complain to the Comptroller of the Currency.
Posted by Kevin Carson on 2007-09-23:
I have also contacted Juniper's counsel, Clinton Walker cwalker@juniper.com
Posted by goldenlab on 2008-02-12:
Juniper made a decision with a merchant,debited my account without my authorization. They say I did not respond in a timely manner. I have documents via US Post Office. They claimed they never received the certified mail!
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