Hampton Inn & Suites Complaint - Cancellation - Reservation Agent And Manager
PEARL,JACKSON, MISSISSIPPI -- Very rude agent. We were rudely treated when a family emergency happened and had to cancel the room for the night. The agent said it didn't matter that we would be charged any ways no matter what. I was floored and asked to speak to the manager. After 4 days of calling the manager told us to bad she could not help us.
It's not so much about the policy as it is the attitude and the way we where treated. No more hampton inns for me or my medical constituents.