Wuesthoff Health systems Complaint - legal but unethical and immoral conduct
ROCKLEDGE, FLORIDA -- My mother, Mary Lucas, 72, was gravely ill and was in Wuesthoff hospital in Rockledge for about a month at the end of last year. During her stay, she had a battery of tests and was moved from one room and section to another many times. They made a fortune off of her from Medicare and Medicaid. During the moves, various things disappeared. Items lost and not located in lost and found included all her clothing, her jewelry, gifts bought for her while she was ill in the hospital, and both her upper and lower dentures. At discharge, they had to get clothes out of lost and found for her to wear home. They also refused to reimburse her for her dentures at that time.
I went to the hospital in December of 2002 and was sent to four different offices before I found a person responsible for reimbursement. I did not demand payment for anything except for the lost dentures since my mother was in a nursing home and on social security, and there was no way she could afford to replace them.
At that time, I brought with me a written estimate for $1000 to replace her teeth from a local denture clinic to Karen L. Davila, at 321-636-2211 ext 1509. She made sure that a check was written to that clinic to replace her teeth, acknowledging their responsibility for the loss. Unfortunately, my mother died in February, on the 26th, being too ill to ever make it in to get her impressions.
Karen now refuses to reissue a check reimbursing her estate for the teeth they lost. She claims she does not have to reimburse for teeth they lost since my mother is now dead. I am so angry, and have contacted an attorney. I just want word out that Wuesthoff employs thieves and people may wish to use another facility in Brevard County if they don't want this to happen to them, too.