Earthlink Complaint - Worst customer service ever!
SAN FRANCISCO, CALIFORNIA -- The worst customer service imaginable; the reps never seem to really understand what I'm saying, & there\'s a big language barrier to us communicating. I was told I wouldn't be charged for the modem, & I was charged $19.99 For delivery of modem. I also told them many times when I signed up (DSL/phone bundle) I did not want auto deduction, I wanted to pay either by check or notified by email & I would then pay online or phone. They charged me twice what I was expecting via auto pay! There is literally no customer service, I can't trust that they will actually do what I ask re changes to my account, etc. My phone was not working for a few days & after being on hold forever both online live chat & phone, they said their system was down & I wouldn't be charged for those days of no service. Of course I was charged & had to go through the torture that is earthlink customer service for a credit.
If it wasn't my only choice (no other co. Services DSL in my building) I would cancel service in a second.