FairField Inn by Marriott Complaint - Theft from FairField Inn by Marriott , The InnKeepers law
DEPTFORD, NEW JERSEY -- FairField Inn by Marriott , 1160 Hurffville Rd, Deptford NJ, 08096.
We have no proof that the hotel workers committed the crime but at the same time we have no proof they didn't do it.
On a recent stay at Deptford FairField Inn Marriott, 1160 Hurffville Rd, Deptford NJ, 08096 we were robbed during housekeeping. We were on day three of a four day stay and the theft occurred on the last day when housekeeping would be needed. We left the hotel at around 11:20 am on the day of the robbery to visit a local grocery store and we returned at approximately 1:15 pm just under 2 hours to find ONE of our laptops stolen from the room. The laptops (2) both Apple Ibooks where sitting on the desk when we left. The staff did a card key check and only two keys had been used, mine and housekeeping. The room had many other valuables including digital cameras and web-cams The Thief rummaged through drawers and a second laptop case taking the power supply from that case. In other words they had time to look around it was not a snatch and run crime. The Thief only took one laptop, one case and one power supply but the power supply they took they searched for and found in the second laptop bag in one of the inside Velcro pockets.
I ran into the hallway and the housekeeping crew was still there as I announced there was a missing computer from our room. A young cleaning lady called the manager for us. I asked the young cleaning lady who had cleaned our room and another older cleaning lady instantly announced from a few rooms away that she didn't take a computer and she looked so guilty she almost passed out. Her whole body was shaking and she remained at least 3 rooms away from us the entire time. The manager and another person from housekeeping arrived and they looked around in the rooms that our housekeeper had been in on our floor but didn't find the missing laptop.
The hotel had us file an insurance claim. We called the police and filled a report that would later be followed up by NJ police detectives 1-856-718-6877. The investigation slowed to a standstill after the detective was told he could no longer talk to our housekeepers. The housekeepers hired lawyers and refused to talk to or take any tests for the police. Without the help of a eyewitness or surveillance camera as evidence and without the housekeepers talking the tests for the police the investigation is at a standstill.
The insurance form they have you fill in is bogus since the hotels insurance company stands behind "The Innkeepers Law" to protect them from losses due to theft. The Law I believe is in all states. The innkeepers law says that if a hotel has a safe that you can use then you have the power to protect your belongings. The law does not say they have to provide the safe free so if your not inclined to pay to use the safe you have no protection. Yes we could have purchased the use of the safe so yes the insurance company is correct standing behind this law. Sounds like extortion, buy the safe or you will be sorry, as we have keys to your room. I replaced the laptop at my expense 1,299 dollars and the hotel stay of 270.
I asked for help in solving this issue from the hotel , insurance company and Tharaldson customer relations and only got "I'am sorry for your loss". The Tharaldson lodging company operates The Fairfield Inn by Marriott as well as many others. Their slogan is neat
"Impressing Employees...Impressing Guests...Impressive Results"
I am NOT impressed!
So travelers beware you have to protect yourself or become victims of crime and keep in mind the Inn Keepers law protects hotels not consumers.