Tonka Complaint - Deceitful moving sevice

Review by Anonymous on 2003-03-28
LOS ANGELES, CALIFORNIA -- We contacted Tonka Moving Company and liked what they offered:door-to-doormoving service from the mainland to Hawaii. We made a down payment as requested, but on the day we were supposed to have our stuff picked up, they never showed. "The truck is in Texas" was the first excuse. Many more followed, but only when we cantacted them-they never called us back or informed us of delays which we now feel were intentional lies. After three weeks of not providing service nor calling us with any explanation, another office agreed to refund our down payment. Meanwhile our move was delayed four weeks, the costs of obtaining another mover and concommittant storage costs and rental of furniture in Hawaii were not compensated. This is a deceitful company, has not had the courtesy to contact us with any explanation, and should NOT be used!!! We are pursuing complaints with the FBI-they have a fraud department looking into bad movers, as well as formal complaints to the Better Business Bureau.

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