Dinettes & More, LLC; High Point, NC Complaint - Abysmal customer service

Review by MichaelB on 2007-09-14
HIGH POINT, NORTH CAROLINA -- Dinettes & More, and the shipping company they contract with, managed to screw up nearly every imaginable part of our transaction except for billing (they were quite efficient in taking our money).

My wife and I ordered a dining room table with six chairs and a server from the company's web site. We were told then that the table would come from the store in North Carolina but the server had to come from the manufacturer in Canada. While this resulted in a delivery date longer than we wanted, we unfortunately agreed to the sale.

When the items finally arrived, the table was scratched and the server did not have the internal shelves it was supposed to come with. When we called the store, the staff was helpful, promising to get the table re-finished and to get the shelves delivered from the manufacturer (in Canada). Still, we were left for weeks with six chairs and no table in our dining room.

When the truck finally arrived with our repaired table, the driver told my wife that the table had been loaded in the front of the truck and was blocked by other items. He promised to make other deliveries and come back LATER THAT WEEK to unload the table. We had to again call the company to complain in order to get the table delivered late that evening.

We had to wait more than a week further to finally get the shelves for the server. However, the store called my wife and asked her to measure the space where the shelves would go before they could send them. When the shelves arrived, they were cut to the dimensions my wife had provided, but were not notched to accommodate the shape of the inside of the server. Worse, when my wife called to complain, the store OWNER told her to take the shelves to Home Depot to have them cut!

The store owner still will not take responsibility for the problems with this transaction. While polite, they still will do nothing to make up for the poor service we received. Be wary of what appears to be a good deal on their web site and shop with this store only at your own risk.

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