Exclusive Linens by S Informative - Questionable practices

Review by fazie on 2007-09-14
ALTAMONTE SPRINGS, FLORIDA -- I rented table linens, chair covers and sashes from this place located in Altamonte Springs fl. for my daughters wedding. i did lots of research and they had the best price. well i faxed my order along with my credit card info to them, they immeaditly charged my card the $100.00 deposit. so a few months later i called and left a message , no return call , no answer - 4 more calls and emails same thing. so by this time i was getting worried, the wedding was a month away. finally i emailed them and told them since they didn't answer my messages or emails to cancel my order - 2 days later i get an email saying my order was cancelled. didn't ask why or anything (small company you would think they would care) i responed with why and she said she never got any calls or emails.......so anyway we get that straight and i keep my order, we go pick them up get them to the reception place, some are dirty, kinda just streaks i took pictures (to cover myself) anyway we didn't use all i had ordered so we were able to use the more clean ones. anyway wedding over i return everything exactly like they wanted, she tells me i am missing 2 sashes and she will charge me $10, well 2 weeks go by and the country club calls me and said they have the 2 sashes, so i get them and mail them to the company, the lady emails me today saying shewould not refund my $10 and she said she told me i had till Wed of that week to find them, she DID NOT tell me that! it is not a matter of the 10 dollars its that she was so snotty about it. i took the time out of my day to return her items (my hubby is self employed so i know how it can be when you have a small business) she tells me i can keep them if i want to come to AS to pick them up uhh 2hours away from me... tells me in one email i had till WEd to return and in another email says i had a week, neither of which she told me while i was at her office. i was being nice and now she's got me ticked off just cause she was rude!

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