Lowe's Complaint - Garage Door Fell A Part After 2 Years
BUTTLER, NEW JERSEY -- We bought two car garage doors from Lowe's in October 2005. They Send a subcontractor to install them. 3 weeks ago, end of August 2007 one of the doors fell a part almost over my new car. We called Lowe's, they said call the installer, we did, they said call the company that made the product, we did, they gave us a name of a local place to fix the problem.
The guy came and found out that one of the hinges was not installed, only 2 hinges connect the the top panel. We took pictures and presented the problem to LOWE'S. The installation manager was very nasty and said that our warranty is over and there is nothing they can do for us. I will never buy anything from LOWE'S again because they treat customers with no respect. If you are going to buy they are very nice but when a problem happen they are very nasty. by the way it cost us $300 to fix the door.