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Pep Boys Informative - Prices and quality - Service
Service
SALISBURY MARYLAND AND ALL OTHERS, MARYLAND -- Before taking your car for ANY type of service, PLEASE call the service dept for an estimate of repairs. Then call several other places. Shop around. Reason being, Pep Boys recently jacked up their labor rate to 83.00 per hour!!!!!!!
In my area, not only is this high, but it's nowhere near comparable to even the dealer! The dealers here, as well as everywhere else is $65.00 per hour.
A timing belt installation through Pep Boys is $50.00 MORE and comes with a 6 month labor warranty.
The same repair at the DEALER (with dealer parts and certified techs liscensed to work on YOUR car) is $50 less, and has a 1 YEAR warranty!
Furthermore you never know what kind of quality you're going to get. You can take you car for engine work and have a MECHANIC with 6 months experience. You can go back the next day and get a certified TECHNICIAN with 15 years experience.
More helpful advice if you have NO OTHER PLACE TO GO (like maybe you breakdown on a Sunday, out of town). Pep Boys marks their parts up as much as 40% at the service side. So to prevent getting raped on prices, simply go to the retail side, have a parts person look up the parts you need. Purchase the parts at the register and put the newly purchased parts in the TRUNK of your car. NOW go to service, and let them know you already have the parts, you just need them installed. You just saved yourself ALOT of cash.
Same thing goes if they tell you they have to "out purchase" from another parts store (like NAPA or AUTOZONE). Tell them no thanks, you'll come back with the part. "Out Purchase" literally means the associate at the counter can mark up the price to WHATEVER THEY WANT. The higher the markup, the BETTER they look to corporate!!!!
I've read a lot of other reviews about unhappy customers not getting their money back. I worked at Pep Boys (not proud) for 7 years. THEY WILL ALWAYS GIVE YOUR MONEY BACK if you stand your ground. I've put engines in cars because the customer drove their car 50miles overheating in excess of 260 degrees (we put a radiator hose on 1 FULL YEAR prior). All you have to do is stay respectful, DO NOT CUSS (you'll just get thrown out), and politely tell them you'll just call 1-800-PEPBOYS. That's usually all you need to say to get a FULL refund. Simply put, the store manager does not want to deal with the paper work, poor customer satisfaction rating, and being yelled at by corporate big wigs. IF YOU DO have to call, it's usually settled over the phone from there. Just DO NOT leave the store. Let them watch you make the call, or better yet, ask to use THEIRS. Again, YOU WILL ALWAYS get whatever you want.
All in all I would say avoid the store completely, they have nothing positive to offer you. Even the parts sold are bottom shelf, VERY poor quality parts. 50% of all starters and alternators installed at Pepboys are defective right out of the box.
In my area, not only is this high, but it's nowhere near comparable to even the dealer! The dealers here, as well as everywhere else is $65.00 per hour.
A timing belt installation through Pep Boys is $50.00 MORE and comes with a 6 month labor warranty.
The same repair at the DEALER (with dealer parts and certified techs liscensed to work on YOUR car) is $50 less, and has a 1 YEAR warranty!
Furthermore you never know what kind of quality you're going to get. You can take you car for engine work and have a MECHANIC with 6 months experience. You can go back the next day and get a certified TECHNICIAN with 15 years experience.
More helpful advice if you have NO OTHER PLACE TO GO (like maybe you breakdown on a Sunday, out of town). Pep Boys marks their parts up as much as 40% at the service side. So to prevent getting raped on prices, simply go to the retail side, have a parts person look up the parts you need. Purchase the parts at the register and put the newly purchased parts in the TRUNK of your car. NOW go to service, and let them know you already have the parts, you just need them installed. You just saved yourself ALOT of cash.
Same thing goes if they tell you they have to "out purchase" from another parts store (like NAPA or AUTOZONE). Tell them no thanks, you'll come back with the part. "Out Purchase" literally means the associate at the counter can mark up the price to WHATEVER THEY WANT. The higher the markup, the BETTER they look to corporate!!!!
I've read a lot of other reviews about unhappy customers not getting their money back. I worked at Pep Boys (not proud) for 7 years. THEY WILL ALWAYS GIVE YOUR MONEY BACK if you stand your ground. I've put engines in cars because the customer drove their car 50miles overheating in excess of 260 degrees (we put a radiator hose on 1 FULL YEAR prior). All you have to do is stay respectful, DO NOT CUSS (you'll just get thrown out), and politely tell them you'll just call 1-800-PEPBOYS. That's usually all you need to say to get a FULL refund. Simply put, the store manager does not want to deal with the paper work, poor customer satisfaction rating, and being yelled at by corporate big wigs. IF YOU DO have to call, it's usually settled over the phone from there. Just DO NOT leave the store. Let them watch you make the call, or better yet, ask to use THEIRS. Again, YOU WILL ALWAYS get whatever you want.
All in all I would say avoid the store completely, they have nothing positive to offer you. Even the parts sold are bottom shelf, VERY poor quality parts. 50% of all starters and alternators installed at Pepboys are defective right out of the box.
Comments:
Posted by ThinLazyAmerican on 2007-09-15:
I believe everything said here and I intend to try to get my money back on some crap I recently purchased from Pep Boys. Thanks for the information!
Posted by moneybags on 2007-09-17:
Good info. Haven't shopped Pepboys in about 13-14 years. Why? They turned me over for a bounced check that had cleared the bank. Had to send copies, etc. to collection agency to get it straightened out as Pepboys admitted error but would provide no documentation.
Posted by miller6521 on 2007-11-27:
ya and if you worked at pep boys for 7 yrs you would also know that they beat anyones price by 5 percent. all you have to do is show them an estimate from somewhere elst and they have to do it for 5 percent less. and i dont know where you are at but most of the dealer labor rates around pittsburgh are in the 90 dolar an hour and up
Posted by beatupchevy on 2007-12-16:
Honestly, who is going to take the time to get an estimate or estimates from other places and take them there? Maybe someone who has no life. I'm from Oklahoma and PepBoys here charges $85.00 an hour and most dealers at most charge $70.00 dollars an hour. They are a rip off.
Posted by UrFriendlyPirate on 2007-12-16:
I advocate getting written estimates first then comparing for value. You gotta do some legwork here.
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