Maytag Corporation Complaint - Poor Quality Appliance & Worse Support / Warranty
ELY, NEVADA -- My last Maytag products lasted almost 35 years with only 2 repairs during those times. When we moved to a new home, we recently purchased a new range, fridge, washer, dryer, dishwasher, & over the range microwave, all matching, all at the same time.
While I have no complaints about the the rest of the appliances, I do about the range.
The range worked perfectly fine until around 8 or 9 months after we purchased the appliances, the digital control on the range that controls increasing temperature, increasing the length of time on the timer and etc. ceased to function. Since we purchased all the appliances at the same time we got a very nice price for all of them. We paid approximately $400 for the range (sale price).
When I called both the store & Maytag...they told me that the product was past it's 90 day parts and labor warranty. The cost to replace the "entire" top panel (not just the digital electronic board) was going to be approximately $200 and that would not include the cost shipping the part or the labor to have it replaced by a certified repairman. We were then told it would take approximately 3 months to get the part to us and that we'd need to wait another 2 weeks to have it installed as the "lonely" repairman was backed up at least that far, year round! It has been almost 6 months. We're still waiting for the part. We cannot cook anything in the oven over 350 degrees and cannot even use the timer. If the clock goes out from a power outage, we have to back it up to set it as only the "decrease" control still works. We cannot even use the self cleaning feature on the oven!
My outrage is just this...while I don't expect anything to last "forever", I do expect at least 3 to 5 years of use without too many repairs or problems. Is it too much to expect that the products you buy should work and perform long enough to at least make them worth the money you have spent on them? Our throwaway society has made everything disposable including our income.
Companies, including Maytag no longer care about customer service, customer loyalty, quality, reputation or dependability.
I will, after all the complaints I've seen on the web about Maytag, think twice about purchasing Maytag or any of it's affiliates products. I've been abused and put off as long as I care to be and decided to start sounding off! They want more than half the price of the appliance that I purchased less than a year ago to "repair" what was obviously a manufacture defect to begin with. And it shouldn't cost more than half the original cost of the appliance to have it repaired or for parts! This is ridiculous! We are sick and tired of being ripped off by these big corporations and distributors.
I think we need to start working on legislation that requires at least a 1 year warranty on parts and labor on all purchases in this country. Or perhaps a year for each $100 spent on major appliances (as an example of a place to start). It may very well influence companies to make products they can stand behind and give the consumer some confidence in what they're purchasing!
I really didn't appreciate the complaint by the Maytag repairman! Yes, it is a commercial, but, there is supposed to be at least a ring of truth in advertising! Consumers have the right, after spending their hard earned money to complain when they don't get the value from what they've purchased and you shouldn't be complaining when these same faulty products are the reason you have a job!
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