Comcast Corporation Complaint - Comcast Crappy Services
LAKE BLUFF, ILLINOIS -- Dear Sirs/Madams:
About 3 or more weeks ago I decided to take on a home-business call center job since I was off from work for 3+ months with my hand broken in two places and no money coming into the house. I finally passed all of my qualifications to work for this company, so I decided to call AT&T to put a “dedicated phone line” into my computer room area so that I could make some money typing term papers for students (very slowly because my hand was broken and still is) and doing some call center services just to have some sort of money coming into the house because I am a single mother who lives in a $900,000 home and since I had no money coming in I was using all of my saving to survive.
Anyway after speaking with AT&T they gave me some crap about it taking almost 3+ weeks to put in my phone because there were rains all across the United States, and a lot of phone lines were down. I asked AT&T what that had to do with me??? I also told them it was sunny and not raining where I lived. The operator told me that there were no technicians to put in a line for me.
I didn’t want to wait, so my next decision was to call Comcast since I already had their cable and two cell phones with Comcast. When I called about 3 or so weeks ago, the operator told me that I was in luck – that I could have something called the Triple Play at approximately the same cost. He said that I would get lot more cable channels, a higher wireless speed on my computer and a dedicated phone line put into my computer room.
On that Friday, a guy (who had no writing on his truck and no credentials to present) said that he was from Comcast and the only reason I let him in is because I did in fact call Comcast. When he came into my house he was very rude to me. He asked me where were my telephone wire connections within the house and I replied that I didn’t know. He looked at me in disgust and said that “everyone should know where the things in their houses are”. I was very insulted but I needed to have my phone line put into the house so that I could help support myself. I asked him if I could show him around the house and he said no, he could find himself around and that he knew how to turn on the lights. I found that to be a rude statement as well. He asked me if I was using cable or wireless on my computer. I told him that I didn’t know because my daughter took care of all the electronics but she was at work and I was letting him in her place. Finally after not finding whatever he was looking for, I volunteered to call my daughter so that she could tell me if our computer was wireless or using cable (or whatever) after I called my daughter to have her explain to him, he walked away and said I don’t want to speak to her; I didn’t ask you to call her, you speak with her. After awhile he asked me where my attic was. I showed him that my attic was located in my clothes closet and I left the room. After some time of going from the attic and back and forth to the basement, he put in a cable box, and drilled a whole into my wall saying that someone else would come out and take care of the wire/cord because he didn’t know how to fit that. He also told me that I had a speedier internet. I asked him if I also had a dedicated phone line. He said, “Don’t you know what you want – you should have told me that in the first place.” I was furious but I still didn’t say anything. I just wanted him to do his work and leave. He started walking out of the door, signaling that he was finished, when I noticed that he hadn’t even connected the phone line to the telephone so I asked him if he wouldn’t mind doing so. He didn’t even check the line to see if it worked or whether I could receive or make calls. Later, after he left, I went outside to empty the garbage. I cried. This guy had drilled a whole completely through my house, dug up the front of my yard to hide the wire into the ground, dug up another part of my front lawn to bring the thick cable wire to the other side of the yard. I also noticed that while stepping into the dirt, he took the dirt off of his shoe by rubbing his shoes onto my sidewalk. I have my house up for sale so everyone that came by to see the house was stepping into mud. If that was not enough, he left the cable wire wrapped around my house, which proceeded to wrap around a HUGH spool where the rest of the cable wire had wrapped. As of today, 9/16/07, the spool still sits on the side of the house, I still have no phone line, I had to pay Dell Computer over $125.00 to put my software back into my computer after this idiot did something to my cable connections or wireless connections that wiped out my software. If that isn’t enough, since that cable wire has been sitting right in front of my house where my 5 year old grandson plays at, my grandson tripped over the cable line and busted his lip. I am very scared that I am going to be sued if someone else trips and falls onto my property, so I am loosing time and money because I couldn’t work on my computer, I still don’t have a phone, my front lawn is torn up, there is a live wire crossing my yard, hanging off of a spool…. When I went back into the house I found out that guy had stood on one of my designer chairs to hoist himself into my attic. He didn’t even ask to use a ladder.
I called all day Friday, from the time he left until late Saturday evening. I was hung up on by operators. I was told my operators that they could not send anyone out right away because there was other people waiting for services that were already in line. One SUPERVISOR told me that she didn’t have to listen to my frustrations and that she would hang up on me, so I hung up on her first.
On WEDNESDAY of the following week, I got a knock at the door. A Comcast employee showed up to my door. Comcast didn’t even mention that they were sending anyone out. Anyway, he presented his credentials, proceeded to fix the cable (which was not working properly), repair a few problems with my computer that Dell forgot to fix, he put the door back onto the attic ceiling which the other guy had left off… I asked him why the other guy didn’t have credentials and no Comcast written on his truck and the new Comcast guy told me that sometimes Comcast does not send real Comcast people out to fix problems that they sometimes send out contractors. I was so pissed I didn’t know what to do. I told this guy my story and he was utterly flabbergasted. He was very nice, very helpful, and extremely sorry that I had been put through the ringer. He compared what he could and said that someone would be out to deal with the hole in the wall, hide the cable wires that were sticking out of the ground and wrapped around my house, and to pick up the large spool of wire that was still sitting on my lawn. I called Comcast right away and thanked them for sending in a wonderful repairman.
I was told that someone was going to come out and inspect the sight and correct all of the mistakes.
I WANT COMCAST TO PAY FOR MY LAWN, TO GIVE ME A DEDICATED LINE WITH SEVERAL MONTHS OFF OF MY DEDICATED LINE, MY CABLE TV AND MY CELL PHONES. I ALSO WANT THEM TO PAY FOR THE MONETARY EMPLOYMENT I MIGHT HAVE HAD IF I HAD A TELEPHONE TO USE.
On September 19, 2007 my contact with the call center has said that my contract will be voided because I have not kept up with my part of the bargain and worked as an employee on behalf of their company and that my credentials will not be restored without requalifying after 1 year. My mortgage is behind, as are the rest of my bills, I still don’t have the “Triple Play”. Comcast operators are rude. I called Comcast from Lake Bluff, Illinois, which is where I live, and I was still speaking with them on the telephone when I got to Chicago, which is about 50 miles away. I have been lied to, cussed out, hung upon, and told off.
I don’t have anything else to say… Comcast services speak for itself.
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