Papa John's Pizza Complaint - Unresponsible and rude management - In store management
In store management - Complaint
FREDERICK, MARYLAND -- Ordered one of their famous pizzas on line only to arrive at the store and was advised by the counter person that I would have to wait another 35 to 40 minutes because the one person in the store was fulfilling an order for 200 pizzas that was received the day before.
Needless to say an argument ensued and the store manager was requested and was advised that there was no store manager. A number for a district manager was requested and the employee refused to give out the number.
How the heck do you run a business without having an on site manager or responsible person to field complaints or more important on site EMERGENCIES. Regardless the local police department was called in by the customer to obtain the district managers number for the customer.
After explaining to the responding officer what was going on the officer entered the store to obtain management information for the customer. After speaking with the employee the officer advised that the employee refused to give him the information for management contacts.
Police officer advised customer that he would strongly advise contacting a district manager or Papa Johns Corporate to file a complaint. Officer also was amazed that there was no on site manager or responsible person to even contact in an emergency ie Fire or other emergency that needed attention ASAP.
Papa John's needs to get their act together and and have responsible managers on site and emergency contact numbers for the customers and police and fire department.