Cormier Movers Complaint - Disasterous Moving Experience in NH
NORTHAMPTON, NEW HAMPSHIRE -- BEWARE CORMIER MOVERS of Northampton NH
April move from NH to WA
COMPLAINT against CORMIER MOVERS
April 11 to April 21, 2007
Moving takes a lot of physical and emotional energy, as does relocation clear across the country. I decided to use a professional mover because I believed that my belongings would arrive more safely at my new home. Mike of North American Van Lines referred me to Cormier Movers. He stated that Cormier is a reputable moving company. I paid the price for Ken’s initial estimate in advance (not on arrival, as most moving companies). More household goods accumulated, resulting in a bigger load on moving day. Cormier told that, if needed, he would just buy more space for my load. I paid again as much to Cormier for more space (again, fully paid ahead of delivery). On moving day, the Cormier crew was courteous, though I had to run down my home’s front door parts after they had left. My belongings seemed to be in safe hands. The load was to be transferred into moving cubes to make the trip cross-country.
Moving day is always a bit chaotic and, in that bustle, I was unaware of the letter notations following the Cormier packers’ description of loaded items. I later noticed PBO-CU (packed by owner-condition unknown). Unfortunately, most of these cartons were crushed and torn open, damaging and soiling the contents. What really angered me was the liberal use of W (badly worn), T (torn), and M (marred); even brand new items thusly marked! It almost seems that these terms were applied to everything to cover for the incredible marring, tearing, and worn marks that would be imposed in the course of this move. Is this common with Cormier Movers? An example is my white sofa bed, just a couple months old. It started this trip perfect and you can observe why I put it in storage instead of in my new home in photographs 99a through 99q. Yes, now it is damaged, torn, bent, and covered with black marks!
I traveled from New Hampshire to Washington and an ABF freight truck body (not several Door to Door cubes, in which I was told my things would arrive) was delivered to my house, the unpacking crew due to arrive in a day or two. The truck driver expected me to pay him. Two men (one dangerously overweight, leaving the job up to one man, in actuality) arrived April 21 to unpack the truck. The men removed the separation wall and stopped short in awe. They called me up into the truck body to see what was left of my property.
I moved from NH to WA, paying Cormier Movers nearly $10,000 to damage almost every item I moved. Cormier reserved 10’ of an ABF freight truck body before my load increased in size, and, after taking another payment larger than the first, jammed all my valued possessions into the same reserved 10’ of freight truck space; not a moving van or relocation cube as was described by Cormier, but a freight truck.
The Moving & Storage Solutions men were told that the job required only an hour or so, and that my home was a single story. My new home is a vertical three story, straight up and down. They worked for 4-5 hours, and assembled nothing (the platform bed is missing all of the bolts needed to assemble it), though they were careful and courteous. These men were very apologetic about what happened to by belongings.
The way the truck was loaded was shocking. The unpackers commented “Were these guys mad at you?”, “This looks like a drunkard’s bad joke!”, “Unbelievable.”, and “They must have been drunk!”. Throughout the afternoon, they called to me to take photographs of the disaster for documentation, items abused and damaged—it was appalling! We had to laugh at it all, incredulous! The moving professional unpacking my things had never seen anything like this load!
In the middle of all this, we called Ken. Ken said that he had been there when the load was transferred, and it all looked fine to him. (THAT is not something I would have admitted!) Ken suggested that we calm down and see that in that moment it looked bad to us, but in time, it would not seem so terrible. Well, Ken, it was much worse than it looked that day by the truck!
There was no checking off of little tag numbers (Cormier had described this procedure) and it was very chaotic, due to the shortage of help. These guys were exhausted!
The truck space, 10X10, I guess, was packed solid with unwrapped furniture, barely alive plants, garden and sports equipment, cartons, wardrobe boxes, and electronics. All was indiscriminately jammed into the space (half the space needed for the safe transport of the contents). There was no regard for boxes with arrows indicating which side should be up, no regard for boxes marked “FRAGILE: Glass”. No regard for boxes marked “FRAGILE: Electronics”. All of my electronics were packed in their original shipping boxes, thankfully, so they received only minor damage. Most cartons were crushed and punctured, soiling and damaging their contents. All wardrobe cartons were crushed at least 1’, some to half their height. These were inter-packed with large pillows and down comforters, rugs, and other bulky items. No cartons were packed with vacant space.
The only item wrapped was a mattress. No other furniture, wood or fabric was protected from metal rakes or damage from other things in the load. A valuable bicycle was contorted in the cushions of a white sleep sofa, resulting in damage to both items. The sleep sofa (the heaviest item in the truck) was on the top of the load and not held in place by anything!
The walls of my new home suffered many scrapes and bumps (these two men were tired and not happy about the difficulty of the job) during the unloading. Because of this, I have repaired and repainted walls and stairways that were perfect when I arrived. I was left with all the materials that movers usually take away.
When at last the two men from Moving & Storage Solutions were finished, they thought that they were to be paid by ME! What a shoddy operation! I hired Cormier Movers and I hold you, Ken, responsible for this appalling move.
I hired Cormier Movers because Ken agreed to take several BIG and valuable plants (some of great monetary, as well as sentimental, value). One of these never got here. All of them were frozen at least one night (could not have been under a roof of any kind, building or truck), unprotected from the last throws of NH weather. A seven-foot tall Bird of Paradise plant was put on the floor of the truck, many huge stemmed leaves just broken over, with all the cartons and furniture placed right on top of it! No, I did not expect Cormier to guarantee safe arrival of the plants, but this was willful destruction. One does not have to be a plant expert to know that you cannot just break a big plant like that over and pile 9 feet of heavy goods on top of it! Many plants were abused in this way, some just thrown in sideways or upside down. When the two unpackers at the destination first saw the load, one asked, “Those are artificial, right?” Well, no, they are live plants, and all of them were now only sticks and stumps. These plants are 30 years old. Some will die from being frozen (had to have been left outside in the open sometime between my home and the next truck loading), unable to recover. Others will take years (with a lot of work and care) to reach their former size.
In short, Cormier Movers demonstrated a total disregard for the safe transport of my property. Many items are unaccounted for, MISSING entirely, whole cartons (eventually, I will miss the items they contained). I will only know in time, as I settle in my new home, what was left off my shipment. The horrible loading job makes it entirely credible that, once most of my things were jammed into that 10’ space, when not one more box could go in, the items that would not fit were just dumped and I would never see them. Seven cartons and one live plant did not arrive in the load. Of the contents of the truckload that did make it, most is damaged.
I am fully aware that I did not of Cormier Movers full moving services, but certainly did not expect such unprofessional demolition! Now I understand the reason that one of the crew from Cormier Movers told me, “When I move, I just get rid of everything and buy it all over again when I get to my destination.” Many of my possessions are now trash and will cost me to dispose of them. This move has cost me more than I could ever have imagined: huge live plants, heirloom furnishings from Grandparents, and the Photograph albums from twenty-five years of family living and adventures. Tragic.
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