Sprint PCS Informative - Misleading Sales Tactics and Total Incompetency of Customer Service
ALBUQUERQUE, NEW MEXICO -- Well the Sprint PCS thing seems to have many disgruntled customers. Let me tell you about my recent experience after being a loyal Sprint customer for 9 years. We had 4 lines through them and high monthly minutes, so we were paying plenty. In January of this year, my daughter’s phone gave it up and I told her to go into the store and get another phone, pay for it, or bill it to our account. I specifically instructed her NOT sign anything regarding a new contract (which she didn’t) because I was thinking about switching services. In June I did decided to switch services. Prior to doing so, I called customer service to verify that all of our phones contracts were satisfied. I was told they were. I proceeded to change services. I then got a final bill that said I owed a cancellation charge of $200. I called customer service and asked when I had signed a contract. They said in January I had. Knowing this wasn’t the case, I requested they provide me with the signed copy. The representative assured me they would (I think this one was named Mike from New Delhi- you get the picture). I never received anything. After about 2 more bills I called again to get a customer service address (never furnished to me on any bills). I did, and wrote them about the above. I then received a call today regarding the bill. The long and the short of it was that by getting another phone, we had signed up for another 2 years. This was absolutely not communicated to my daughter (a university senior honors student) at the time she got the phone. Also, they said that they had sent a letter of confirmation following that, which I don’t remember seeing.
Last time I checked, you have to SIGN a contract for it to be valid in a court of law. So in short, I am thinking that the Sprint PCS management team, and particularly sales practice deceptive and misleading business practices. It's no wonder that they're loosing their customers. It is especially disheartening when I think back on how good a service it was at one time.