Bedbathstore.com Complaint - Poor Service

Review by palnz on 2007-09-18
This company sent broken merchandise or no merchandise and has not responded to emails or phone calls requesting refunds. I will now have to file with my credit card company to receive my refund.

They are completely unreliable and ill equipped to handle on line transactions.
Comments:3 Replies - Latest reply on 2009-06-12
Posted by Anonymous on 2007-09-18:
palnz--Thank you for letting us know about this web site. Good to know.
Posted by tuggers on 2008-03-23:
I currently have an oder ('in process') with this company for over three weeks. Connecting through the initial email they sent always brings the same response 'order ships within 4 to 7 days'. Going to the website and using the order number gets you nothing except telling you to call. When you call you are put on hold for 10 minutes plus and then disconnected. Emails elicit absolutely no response. Read receipts do not work. I am at my wits end. I was charged immeidately upon placing the order and now nothing. At this time I do not have any expectations of receiving my merchandise. I would stay VERY far away from this company.
And no, I do not have a Bed Bath and Beyond anywhere near me!
Posted by MaryLynn on 2009-06-12:
I agree bedbathstore.com is the WORST!I ordered some pinched pleat drapes (2 pairs) $100.00, got the order confirmation via email, but 2 weeks went by, called in the AM & was notified they were on back order. Their customer service is impossible to get a hold of. I sent emails-never got a reply. Tried calling, left messages, finally after 2 hrs of non-stop redial I got a human & was so upset by that time I cancelled my order. She said I would get an email confirmation on my cancel order-never did. I paid by PayPal, suppose to get my refund in 72 hrs-we will see. However I don't think my battle with them is through! SAVE YOURSELF TIME & MONEY & SHOP ELSEWHERE- otherwise you can say "Marilyn told me so"!

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