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ALLTEL Complaint - Disappointed in Alltel - Cell phone service
Cell phone service - Complaint
HIGH POINT, NORTH CAROLINA -- Donald W. McHone 09/18/2007
xxxx xxxxxxxx Avenue
xxxx xxxxx, NC 2xxxx
336 8x3-xxxx (cell)
336 4x4-xxxx (home)
Re: Account GBXXXXX
Enclosed please find a check for $48.38, this will be the final money that you will receive from me, I will not pay you a disconnect fee of $200.00 that you have applied to my account.
I have been an alltel customer in good standing for many, many years and had no intention of changing carriers.
My son attends college at Western Carolina University in the western North Carolina mountains, for the first 2 years there, his Alltel service worked fine, about a year and a half ago the service became very frustrating, dropping calls, unable to hear conversations clearly, receiving messages late, etc.. After contacting Alltel many times by phone and going into the Alltel store in Greensboro, NC numerous times we were told we should purchase a new phone which of course included a new contract (wasted time and money), nothing changed, phone service was still poor in his college area (by the way, there is no Alltel store in that area, Silva, NC). Finally I was told by your representatives numerous times the connection problems and roaming charges that were often being applied to my account were created by another carriers tower that had been built in that area, by the way my plan included no roaming charges but they were often added to my bill.
A few weeks ago we again went to the Alltel store in Greensboro and had the phone checked for programming, the agent there said the software was up to date but that there had been many complaints about the Alltel service in that area and that were should contact an Alltel supervisor (he provided me with a number) and Alltel would probably release me from the contract (there was just over a month left on the contract). When I called the number I asked repeatedly to speak to a supervisor, after much discussion I was finally told “I’ll get you a supervisor” and he proceeded to hang up, at that point I had had enough, I went to Venison and had the number ported over….the Verizon service works perfectly in the Silva area.
After receiving my final bill from Alltel that included a early disconnect fee of $200.00 I once again called Alltel this morning (9/18/07), spent considerable time on the phone explaining the problems to your representative who said she would confer with a supervisor…she never returned to the phone!
Now in short, Alltel has the nerve to charge me a early disconnect fee of $200.00, I had done everything in my power to not change carriers from Alltel to Verizon and received absolutely no help from Alltel to resolve the problems. I feel it was Alltel who failed to fulfill the contract by not at the very least providing me with the amount of service I originally had…not less.
I guess I’m the most disappointed in the fact of how I have been treated with this $200.00 disconnect fee after all the money you have received from me over the past 10 – 14 years (never a late payment) and for Alltel to completely ignore the fact this problem was not created by me the customer but in fact by Alltel.
The facts are these, my son needed dependable service at the college he attends, Alltel no longer supplied these services and I have spent over a year and my money throwing good after bad trying to help Alltel to provide service or resolve this problem, after Alltel was unable to do so I had to take matters into my own hand and find a carrier that could provide the service that we need.
Again I will not be paying to $200.00 disconnect fee.
Sincerely,
Donald
xxxx xxxxxxxx Avenue
xxxx xxxxx, NC 2xxxx
336 8x3-xxxx (cell)
336 4x4-xxxx (home)
Re: Account GBXXXXX
Enclosed please find a check for $48.38, this will be the final money that you will receive from me, I will not pay you a disconnect fee of $200.00 that you have applied to my account.
I have been an alltel customer in good standing for many, many years and had no intention of changing carriers.
My son attends college at Western Carolina University in the western North Carolina mountains, for the first 2 years there, his Alltel service worked fine, about a year and a half ago the service became very frustrating, dropping calls, unable to hear conversations clearly, receiving messages late, etc.. After contacting Alltel many times by phone and going into the Alltel store in Greensboro, NC numerous times we were told we should purchase a new phone which of course included a new contract (wasted time and money), nothing changed, phone service was still poor in his college area (by the way, there is no Alltel store in that area, Silva, NC). Finally I was told by your representatives numerous times the connection problems and roaming charges that were often being applied to my account were created by another carriers tower that had been built in that area, by the way my plan included no roaming charges but they were often added to my bill.
A few weeks ago we again went to the Alltel store in Greensboro and had the phone checked for programming, the agent there said the software was up to date but that there had been many complaints about the Alltel service in that area and that were should contact an Alltel supervisor (he provided me with a number) and Alltel would probably release me from the contract (there was just over a month left on the contract). When I called the number I asked repeatedly to speak to a supervisor, after much discussion I was finally told “I’ll get you a supervisor” and he proceeded to hang up, at that point I had had enough, I went to Venison and had the number ported over….the Verizon service works perfectly in the Silva area.
After receiving my final bill from Alltel that included a early disconnect fee of $200.00 I once again called Alltel this morning (9/18/07), spent considerable time on the phone explaining the problems to your representative who said she would confer with a supervisor…she never returned to the phone!
Now in short, Alltel has the nerve to charge me a early disconnect fee of $200.00, I had done everything in my power to not change carriers from Alltel to Verizon and received absolutely no help from Alltel to resolve the problems. I feel it was Alltel who failed to fulfill the contract by not at the very least providing me with the amount of service I originally had…not less.
I guess I’m the most disappointed in the fact of how I have been treated with this $200.00 disconnect fee after all the money you have received from me over the past 10 – 14 years (never a late payment) and for Alltel to completely ignore the fact this problem was not created by me the customer but in fact by Alltel.
The facts are these, my son needed dependable service at the college he attends, Alltel no longer supplied these services and I have spent over a year and my money throwing good after bad trying to help Alltel to provide service or resolve this problem, after Alltel was unable to do so I had to take matters into my own hand and find a carrier that could provide the service that we need.
Again I will not be paying to $200.00 disconnect fee.
Sincerely,
Donald
Comments:
Posted by CrazyRedHead on 2007-09-19:
Although I can understand your frustration, this letter is not going to do any good. You were under contract, and per the contract service is not guaranteed everywhere. This $200.00 ETF will eventually go on your credit, they are good with this, and is the only thing that they can guarantee. Let us know the outcome of this letter and if anyone there is being generous.
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